Reviews (3,220)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

July 9, 2020

if there is an app that makes you want to break your laptop then this would be it, go ahead break it.

LedLightingDisplay
United Kingdom
About 2 months using the app
April 29, 2022

rubbish, my account was suspended once it was posted, I contacted them at least 6-7 times, no one responded to me and helped me solve the problem, they charged me $150 and then disappeared, I can provide my The screenshot of the email, I promise this is true, in addition, the price of klaviyo is very expensive now, and the experience is getting worse and worse, I absolutely do not recommend it! ! ! !

Ashaney2022
China
About 1 month using the app
Klaviyo replied April 29, 2022

Hi there! We'd love to help get you up and running but our team is having trouble locating your Klaviyo account. Can you send details over to feedback@klaviyo.com when you have a moment? Thanks in advance!

July 16, 2017

Could not get this thing to work. I even had my Shopify merchant success person attempt to get down to the bottom of why it was not integrating. She couldn't figure it out either.

I'm sure this works for others, but I have had more luck with the Conversio App for sending targetted emails, abandoned carts, etc.

Deals Ops
United States
About 1 month using the app
October 20, 2020

BE CAREFUL TO UPGRADE YOUR PLAN! The plan cannot be canceled because you have to submit a form for cancellation. Then no one will reply to you. Their customer service is zero and totally waste your money. I've paid $700 a month and a lot of time to setting up. The result is frustrating. So I submit the cancellation one week before the new billing cycle. Guess what, NO RESPONSES UNTIL NOW. So I have to pay for next month!! AWFUL APP I'VE EVER SEEN

SugarAndVapor
Hong Kong SAR
About 1 month using the app
Klaviyo replied October 21, 2020

Hi SugarAndVapor, We're sorry to hear that you had such a negative experience! It is not our practice to charge if you've cancelled and aren't using the product, our support team has reached out to understand more about what went wrong.

March 18, 2020

What a waste of time and work!. Sign up forms will not show on internet explorer. Do you know how many people use explorer that won't be able to subscribe? What a big flaw. Not recommended

IMG Home
United States
About 1 month using the app
May 8, 2019

Really poor service

I would not recommend this app to anyone. Unfortunately, with mailchimp being unsynced there are only a few alternatives.

Plus Size Clothing Co
Australia
About 1 month using the app
June 14, 2023

I can’t get the flows to work properly. I have been trying to get a hold of customer service for weeks now. Still no answer.

Lyxiga shades
Sweden
About 1 month using the app
Klaviyo replied July 5, 2023

Thanks for the feedback! I'm sorry to hear that you are having trouble connecting with our support team. Our records show that there have been responses to your questions, is it possible they have gone into your spam folder?

Edited January 4, 2024

I use this app and choose $60 plan, I sent some mails and SMS, no one open mails, no any use on the business, you can just ignore this app.
Why this app good? because they take a lot cost on the marketing!!!

I AM VERY ANGRY ABOUT KLAVIYO!!!!!!!! if you need to use it, plz see my words. I chose a plan that cost $60, after one month, I don't need this app, so I remove it, but it never notice me I need to change plan to free, than this app won't charge me anymore, just let me remove it, than, after a month, klaviyo just chage me $60 again, without any any notice, I even do not know why I cost $60, if you still charge me if I don't change to free plan, you should notice me BEFORE i REMOVE IT,!!!!. and it's so complicated to change free plan. I do not use this app long time, KLAVIYO should refund to me, plz solve this problem asap.

Partysline
China
About 1 month using the app
February 22, 2023

This is a joke! I can't get the support I need and instead of trying to help me, they kept ending the chat! If your product was worth anything, I wouldn't have to write in for your sorry support group!

Chic Thriftique
United States
About 1 month using the app
Klaviyo replied February 23, 2023

Hi there. Sorry you're experiencing frustration with our support team, that's never something we want to see. It looks like there's a recently opened email that's awaiting your reply. If there's anything else we can do, feel free to reach out to feedback@klaviyo.com.

December 16, 2020

Terrible experience with support. Raised one ticket with no response. Raised another which took nearly 24 hours for a response on an urgent item when they promise 2 hours. So went to live chat which was a waste of time - rude and seriously unhelpful. The platform is also half built and buggy. Features clearly listed in the documentation don't exist on our paid plan for some reason. UI/UX is terrible and it's hard to get to the basic analytics you need.

Marvels from the World
United Kingdom
About 1 month using the app