Klaviyo: Email Marketing & SMS , 1,981 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.
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I would like to get your contact information, I have sent you emails more than once asking my questions, but I don't seem to get any answers. This is probably the best joke I've heard this year, I've emailed you guys at least 2 times and it's taken 1-2 days for you to get back to me each time.
Update Mar 11: Hi Jerry, I was finally able to find your Support ticket. I am going to escalate this to my team and ensure you receive a speedy reply. Thanks so much for your patience here.
Update Mar 10: Hey Jerry, I haven't yet heard from you at feedback@klaviyo.com and I am unable to find a recent Support ticket for your brand. Can you please email me with more information about your case so we can be sure to meet your needs a bit better?
Hi Jerry, it sounds like your emails aren't making their way to us. To open a Support ticket, you can do so in the Klaviyo app at klaviyo.com/support. Unfortunately, we are unable to accept Support questions via email. If you are inquiring about something else, please reach us at feedback@klaviyo.com so we can guide you appropriately.
Theres no support for this app and it is WAY TO COMPLICATED to set up with out
a live chat of some sort. dont bother!!! youll kill your self after trying to fugure this complicated program out. Bummer
THIS APP SUCKS. I send one message to 173 contacts but it says that U used up 500 messages. It you go over the amount of messages you sign up for they'll bill you for it.
Hi laelcosmetics, I'm so sorry you've had this experience and this is not expected behavior. Unless you've enrolled in auto-upgrade billing, we will never charge you above your current plan price! Can you please email us at feedback@klaviyo.com with your account information so we can look into this for you?
When I wanted it to work most, nothing! Sent a request for customer support and they never got back to me! I tried using it because it was recommended highly to me, but instead it's a total let down. There are better services out there! Upset customer :(
The most frustrating service!! Upgraded my acct, created my first email and sent it out. We announced to our instagram following and had over 200 dms from people who never received it. THEY HAVE ONE JOB- and they can't even send it out the email. I also tried sending it to myself multiple times and could never find it anywhere in my email.
I tried to upgrade my account to allow a list of over 2000 subscribers. They charged me $125 and did not upgrade my account at all!
I cannot sign in for weeks and wrote to support team several times. Still cannot sign in!! I have correct username and password, but their confirmation code email just doesn't arrive no matter what I do. Support is non-existent. I'm deleting this.
I was immediately banned from the application without explanation, and when I prove to them that my application respects their conditions, I mysteriously get no more answers. This is an amateur service, move on and look for other applications that will be better.
Hi there! Unfortunately at this time, we do not allow cryptocurrency related products, services, or content on Klaviyo. Our acceptable use policy is here: https://www.klaviyo.com/legal/acceptable-use-policy.
Très déçu par cette application. La visioconférence qu'ils proposent ne permet pas du tout de se rendre compte si cela correspond ou pas aux attentes et ils vous demandent de payer la première mensualité tout de suite en cb. Le problème, même si au bout de 24/48h vous vous rendez compte que cela ne vous convient pas aucun remboursement possible. De plus, aux questions posées, il y a beaucoup trop de réponses automatisées. Tout est en anglais et je devais avoir un interlocuteur en français que je n'ai jamais eu. quand à la connexion avec Smile, cela n'a pas été possible non plus. Ils devraient avant que l'on paye, mieux expliqué comment fonctionne leur application pour éviter les mécontents
BEWARE!!! DO NOT USE! This app will freeze your account when you send your first email campaign so they can "review" your business. It will take at least 24 hours to review, then they could reject your account completely based not their small print.