Reviews (3,252)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

September 12, 2024

Klaviyo has been an excellent tool for our email marketing needs.The support team is quick and incredibly helpful whenever we have questions or run into issues.

Nutra Organics
Australia
Almost 5 years using the app
October 2, 2024

Very interesting app. Very well made and structured. Easy to use. Solves all email marketing & SMS needs. Rich content and suggestions that make using it very productive.
I had a minor problem with emails not sending that I couldn’t figure out. The support team was very helpful. Very quick response. They catered to my questions. And even shared solving the issue with the Klaviyo team as it was somehow intriguing. Thank you Andy for your help. Thank you Najah for finding what the problem was.

Snugmees
Lebanon
17 days using the app
October 15, 2024

Sehr komplex und umfangreich. Allerdings das mit Abstand beste Email Marketing Tool!

ART BRÜT
Germany
Over 1 year using the app
February 2, 2025

Leider können wir die App absolut nicht empfehlen. Egal für wlechen Shop ich Klaviyo verwenden. Jedes, jedes, jedes, jedes mal suche ich nach dem Link um die Subscription Seite direkt aufzurufen. Unglaub das dieser so schlecht zu erreichen und versteckt ist!!!!!

Stilreich-Wohnen
Germany
5 months using the app
Klaviyo replied February 4, 2025

Es tut uns leid, dass Sie eine negative Erfahrung mit Klaviyo gemacht haben, und wir würden Ihnen gerne helfen. Ich empfehle Ihnen, sich an unser Support-Team unter klaviyo.com/support zu wenden. Ein Mitglied unseres Teams wird sich mit Ihnen in Verbindung setzen, um Ihnen bei allen Problemen zu helfen, die Sie haben!

October 10, 2024

the 24/7 chat support is amazing ! whatever you want to do, you'll be able to get support along the way

Uneven
Canada
6 months using the app
December 16, 2024

Great service, easy to use.

Asterom Handmade Walking Canes
United States
14 days using the app
November 29, 2024

Très intuitive

Maison Bali
France
4 months using the app
Klaviyo replied January 7, 2025

Merci pour votre retour ! Nous sommes ravis que vous trouviez Klaviyo intuitive. 😊

December 2, 2024

very well

ESSENCE 1989
Belgium
3 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

November 8, 2024

Great tool!

Real Men Apparel Company
United States
10 months using the app
January 1, 2025

Great!

Lareece HAIRCARE, LLC
United States
Over 1 year using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!