Reviews (3,125)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

August 19, 2024

Cannot be more unsatisfied with the app I've been using for all my stores. They have been charging me amounts that has not been used, and once I decide to downgrade the plan for one store that has not been receiving traffic for 2 months, they remove all the premium features which I just paid few hours ago. Also they don't have any type of customer support (I should have as I paid for the whole month already, but as I decide to downgrade to free plan for the next month, they deactivated every premium feature). I don't understand how a company of this size can do this behaviors

Lunivo
Hong Kong SAR
6 months using the app
November 19, 2024

no se usar mucho la aplicacion pero me ha funcionado

Valent Accessories
United States
Over 1 year using the app
September 19, 2024

Amazing costumer support!! Fast, knowledgeable and kind. Janelle went above and beyond to help me!!

Sola Shoe
United States
28 days using the app
October 16, 2024

Smooth set-up

lavender.studio
United States
5 days using the app
August 14, 2024

Great product but support since the IPO has dropped, the support teams aren't given any powers to do anything so you can wait weeks/months from connected departments. If you need/think you might need to move quickly then choose another vendor.

Sentia Spirits
United Kingdom
Over 2 years using the app
November 5, 2024

This is a great program and a time saver.

Glorious Gifts
United States
29 days using the app
November 10, 2024

So easy to set up! Can't wait to see it all in action to help my ecomm buz!!

Vye The Label
Australia
About 4 hours using the app
December 15, 2024

all good

Antartic Shower
Spain
13 days using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

September 19, 2024

Amazing customer service, beautiful app.

Kingdom Playground
United States
26 days using the app
July 24, 2024

We've been using Klaviyo for some time now and it's absolutely amazing. It has all the features we need, it's very intuitive and easy to use and their support is second to none. Thanks!

JOIZI
United Kingdom
About 5 years using the app