Reviews (2,465)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and automation tools, particularly noting the intuitive flow builder and easy setup of automated emails. They appreciate the seamless integration with other apps, advanced customization options, and detailed analytics. Many report boosts in customer engagement and sales, attributing success to the responsive support team and comprehensive educational resources provided.

January 8, 2025

ive dealt with many customer service agents across countless comapnies. Aurora provided me with one the best response, explains, guides, helps all in the response very satisfied!

Sweet Mouthful Mixes
United Kingdom
Over 2 years using the app
Klaviyo replied January 9, 2025

Thank you so much for your review! We will make sure to pass along the positive feedback to Aurora :)

September 7, 2024

Everyday I learn more and more of what I can do with the app. I am not a "techy" person but so far this has been extremely helpful. I had an initial conversation with someone from the Klaviyo team and that were super informative and very helpful. Looking forward to seeing how it all works in the future

Stack Life Customs
United States
2 months using the app
Klaviyo replied September 9, 2024

Hello,

Thank you for your wonderful review! We’re thrilled to hear how our app is helping you elevate your brand, especially as you're learning more each day. It’s great to ...

March 13, 2025

KLAVIYO fungerer meget bra for kundene i nettbutikken min. Foreløpig bruker jeg nyhetsbrev, men tenker også å prøve SMS etterhvert. Det blir til de norske kundene.

Jeg har kunder fra hele verden, og det er enkelt å lage segmenter og lister til de ulike kundene.

Nå har nyhetsbrev blitt kjekt å lage, og flows fungerer også fint.

arnhildskatvedt.com
Norway
5 months using the app
Klaviyo replied March 17, 2025

Tusen takk for den 5-stjerners anmeldelsen! Vi er glade for at du elsker Klaviyo!

April 5, 2025

Very happy. :)

Augustine Approved
Australia
About 1 year using the app
Klaviyo replied April 8, 2025

We're happy you're happy! Thanks for the 5 star review!

April 15, 2025

Excellent email marketing platform for e-commerce!

Grateful Hearts Ranch
United States
3 days using the app
Klaviyo replied April 18, 2025

Thanks so much! We appreciate the 5 star review!

July 10, 2024

The best email ESP I've used over the past 8 years in this industry. The offering creates ease, and a strong ROI. But the support is also fast and satisfactory.

Briogeo Hair Care
United States
Over 6 years using the app
Klaviyo replied July 12, 2024

Thank you so much for the 5-star review.. and thank you for being such a loyal customer.

February 26, 2025

Support isnt great. Doesn't save discounts with abandoned carts.

Hueys
Canada
4 months using the app
Klaviyo replied March 3, 2025

We're very sorry to hear you've had a poor experience with the support team. A member of our team will connect with you directly!

April 8, 2025

This app is the best app for email and SMS marketing, really recommend!

Plantthatplant
Sweden
4 days using the app
Klaviyo replied April 10, 2025

Thank you for the review! We appreciate the 5 stars.

June 30, 2025

Overpriced and useless if you're running a multi-lingual store. While they offer email translations, which are fine those are useless as one cannot translate the newsletter popup banner at all. After multiple attempts to talk to customer service, they said it's not possible.

Kitchen by Nature®
Germany
Klaviyo replied July 2, 2025

Thank you for your feedback. We're always working to improve Klaviyo and create the best experience for our customers, so we appreciate you sharing your experience.

June 3, 2025

i love this helpfull app

Pivelle Skincare
United States
About 1 month using the app
Klaviyo replied June 5, 2025

Love it - thank you for the 5 stars!