Reviews (2,898)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

July 9, 2021

So easy to use and personally, I think it's far superior than constant contact. The tech ability is far greater which will come with a learning curve, but once things start to click, you'll look at your old email service like it's from the 50s. Worth every penny!

Milkglass candle
United States
1 day using the app
January 3, 2019

The quality of their customer support is excellent and i would recommend this app to other merchants because of this. Reliable support can be crucial when trying to integrate any app to Shopify. Many thanks

www.siriustechnologies.ca

Sirius Technologies
Canada
About 24 hours using the app
October 10, 2020

come on you should try it! come on you should try it! come on you should try it! come on you should try it!

FirstCoast Outdoor
United States
About 23 hours using the app
October 6, 2021

Worst experience with this app. Not working and completely useless support. Im definitely not using it again !!

diamond painting factory
China
About 23 hours using the app
Klaviyo replied October 6, 2021

Hey there! So sorry to hear you're frustrated. Would love to help get to the bottom of it. Our team is having trouble matching your account to a Klaviyo account so we can help... mind shooting an email over to feedback@klaviyo.com so we can support you? Thanks in advance!

March 17, 2021

Just installed and used for the first time. Impressed so far. I don't consider myself all that techie and I've not had any trouble. I've only heard AMAZING things about this app and its integration with Shopify, so I can't wait to dig in to the data and get going properly.

Prints & Press
United Kingdom
About 23 hours using the app
April 24, 2019

it's really easy to design communication with customer. i surprised at how easy it is. next i want to earn, by using this applications.

Now i still feel a little bit expensive. so i expect to raise my sales.

LICKART/リックアート
Japan
About 23 hours using the app
Edited July 15, 2020

Great app to get started. It is a little complicated to grasp at first but once you get the hang of it. It works well and it is free to start..

Recover Vibe
Canada
About 22 hours using the app
November 3, 2016

I spent half a day getting everything dialed up to send emails then called their support because I was having trouble getting the email addresses into their system. They told me I could not send the emails that I wanted to send because I was importing them and there were some that didn't come from my shopify store (that came from our website's email sign-up form). Then I asked them if I could just send the shopify customer email addresses and they told me "no.".

This company is a complete and utter waste of time.

Balance Of Power Pac
United States
About 21 hours using the app
April 30, 2020

Very user friendly and efficient app. I was able to send a templated email within a couple of hours!

One Vintage
United Kingdom
About 21 hours using the app
February 27, 2024

I'll be brief. We decided to give Klaviyo a try after working with another email marketing app for about 4 months. We decided to do this at about 10:00 pm. At about 6:00 am (that's right, you read it correctly, we had been working on new forms, segments etc. straight through the night)... at about 6:00 am, we went to preview a new form and the app kicked us out. When we tried to log back in, it says the account is inactive. No attempt to send emails. No attempts to send SMS messages. Nothing. You can imagine how we felt after spending the entire night trying to get things set up just for that to happen. Not a good first impression at all. Luckily, we had not uninstalled our previous app. Now, I'll be getting ready to go into work here in about an hour with zero sleep for the past 24 hours and absolutely nothing to show for it. By the way, the other app that we were contemplating switch over from is Omnisend. Funny thing is we have had zero issues with that app since we downloaded it. We just wanted to try an alternative to have something to compare it to. I guess it goes back to that old saying, "If it ain't broke, don't fix it."

Soul Expression Apparel
United States
About 7 hours using the app