Reviews (2,916)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

June 12, 2021

I've been toying around with quite a few email marketing apps for Shopify, and so far Klaviyo seems to be the best one. I like the simplicity and ease of Shopify's app Shopify Email, however I wanted an app that allows me to set up automated emails to visitors who sign up for our email newsletters. Shopify Email doesn't provide that.... Klaviyo does! So far Klaviyo is a bit confusing and there is a lot to learn and digest, but I'm a complete noob when it comes to email marketing apps, so this might just be my lack of understanding. That said, I was still able to create and set up an email campaign for new subscribers in under 30 minutes. I also like that Klaviyo has free support, which is a huge plus for someone like myself who may have a lot of questions about this kind of stuff. So far so good :) Thanks Klaviyo!

Rhi & D Dept
United States
About 4 hours using the app
September 8, 2021

edited the content for an afternoon, but the app can’t be used as a result, please tell me why? Is this software downloaded to let him acquire our customers?

Doublee_CaDA
China
3 days using the app
August 10, 2021

Excelente herramienta para shopify, poder generar los flujos y toda la parte de marketing de la tienda.

amaransnacks
United States
About 4 hours using the app
March 8, 2022

Friendly and easy to use. I just installed it and already created a sign-up pop-up, a campaign, and uploaded a list

homechocolat
Israel
About 4 hours using the app
June 26, 2020

The trashiest app out there. Download Omnisend or Abandonment Protector. ABSOLUTELY NO CUSTOMER SUPPORT. I mean ZERO SUPPORT. After some time, the app even stopped opening and showed an error upon clicking it, I tried to reinstall it but the error persisted. Just sucks guys. Don't waste your time, there are way better apps out there with amazing customer support like Omnisend.

Go Schwifty!
United Kingdom
2 days using the app
January 21, 2021

I spent hours creating campaigns and when I needed to have it sent for at a very specific time- it did not let me and said there is a bug they are fixing at the moment. Super frustrating

Ivka Tvárová jóga
Slovakia
2 days using the app
September 29, 2019

I first decided to get this app because it supposedly "works well" with shopify. First and foremost it is NOT that simple to understand. Customer service/support does NOT respond right away. I was suppose to launch my website today and I've had to cancel. Customers were not receiving their welcome email/coupon codes. So bad for business, I've let a lot of people down and of course I'm sure I'm going to lose sales. I just requested for a refund and I hope they do not give me a hard time about it.

lushbabeboutique
United States
2 days using the app
December 23, 2019

J'ai installé l'application KLAVIYO assistée par NATH un coach préféré sur ma boutique, elle est top, rien à reprocher comme application. Pour le débutant, il faut suivre le tuto de NATH comme ça vous ne ferez pas n'importe quoi. Merci

SYMPATYK
France
3 days using the app
September 22, 2020

very poor support. we send them emails but there is no reply from their side. we regret adding there app.

THE MINI PAWS
India
2 days using the app
January 23, 2022

This is my first time using Klaviyo and it provides so much value for free. I was able to A and B test my emails and schedule. It's perfect for importing my Shopify list.

Our Heartshakers
United States
About 3 hours using the app