Klaviyo: Email Marketing & SMS

BE CAREFUL TO UPGRADE YOUR PLAN! The plan cannot be canceled because you have to submit a form for cancellation. Then no one will reply to you. Their customer service is zero and totally waste your money. I've paid $700 a month and a lot of time to setting up. The result is frustrating. So I submit the cancellation one week before the new billing cycle. Guess what, NO RESPONSES UNTIL NOW. So I have to pay for next month!! AWFUL APP I'VE EVER SEEN

Really great app, much better than Mailchimp... But the main issue is that it's SO expensive! Maybe I'm just old but it feels like email apps should be cheaper for what you get. However, happy with Klaviyo as this is just the way the market is.

At first, using this app to create email flows and campaigns was incredibly user friendly and easy to use. I was very excited to send targeted emails to my new subscribers and loyal customers. Unfortunately, integrating the app with my custom theme "Flow" has been a different story. In my store, I have a pop up that collects new email subscribers. I can see that the customer is subscribed on my Shopify customers tab, However even after successfully embedding the Kalviyo app, I don't see those customers in the list I created in Klaviyo. I have reached out for help numerous times and the Klaviyo team says that it's not their problem and to reach out to the Flow theme developers. The Flow theme developers say it's not their problem and to reach out to the Klaviyo developers. I've read all the blog posts on email subscriber integration and even tried to fix the code myself to no avail. This process has been a little frustrating. I'd just love to send an email to a new subscriber...heavy sigh.

The app is good, i like it but i really have a hard time importing my previews contact. but it's really useful

What a waste of time and work!. Sign up forms will not show on internet explorer. Do you know how many people use explorer that won't be able to subscribe? What a big flaw. Not recommended

Such a more intuitive product than most others this small business owner has tried. I recommend growing with them.

Found it a bit confusing to use!

Really poor service

I would not recommend this app to anyone. Unfortunately, with mailchimp being unsynced there are only a few alternatives.

un poco tediosa, debería ser un poco más sencilla.
o tendría que tener una guía para nuevos usuarios.

NEW USERS BEWARE!! Perhaps those of you migrating from another email sending service know this already, but when you attempt to send your first flow/campaign Klaviyo will disable your account for about 24 hours while they "verify" you. They want to make sure you did not buy your email lists, which makes sense, but I feel that this procedure was not explained before hand. So when I attempted to send out my very first campaign, on Mother's Day, they froze my account, and my Mom's Day promotion went down the drain. Also, I feel like they could use a little common sense about this: I only have 39 emails on my list!!! Do you really think I am going to spend money on only 39 emails?!? Come on, Klaviyo. There should be a numeric threshold for the verification, perhaps 100 + emails. So, again, I understand the concept: it is Klaviyo's lack of communication and transparency about it that irks me. I am sure it's in the fine print somewhere, all I am saying is be more up-front about it please!!
So, if you are brand-new to an email service like this: give yourself an extra day or so, before your first campaign, in order for them to verify you. Why they cannot verify accounts before the campaign goes out is beyond me.

Anyway, that's my rant. For what it's worth I am now "verified" and up and running. Just beware!