Reviews (3,224)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

July 24, 2020

The absolute worst customer service of any app that I used on my online store. Will not respond to your questions and when the do respond, after days gone by, they respond with a useless link to a topic that was never your question or concern in the first place.

Sports Nutrition By Max Muscle
United States
2 months using the app
August 16, 2023

Installing this app was the root of all disasters, basically no service, brought my website down, lost thousands of dollars in ad dollars, my website was grayed out and stuck, couldn't click on any pages, the fees were extremely expensive, When you increase email activities, he doesn't even have any reminder to increase the fee, and directly upgrades your fee in the bill. Rogue behavior, opaque charges, stay away from klaviyo, is away from disaster.

Vivid Light Bars
China
2 months using the app
Klaviyo replied August 18, 2023

Sorry to hear that you're having trouble. Our team will be in touch shortly!

January 2, 2022

This app is filled with great features and the customer support is incredible no matter who you are. Highly recommended.

serenity seamoss
Canada
4 days using the app
Edited September 5, 2021

I don’t like it…I don’t like it…I don’t like it. Why on Earth is this company still using preferences pages from c. 1992. It’s 2021…time to make dem landing pages mobile responsive. Get with the time. Absolute rubbish (English accent). Absolute crap (Scottish accent).

Vidlogix
United States
2 months using the app
September 6, 2017

The interface is a big confusing blob of whatever.

I can't set up anything without it not working. Finding help is so hard, it is not funny.

It is also not funny losing money because I can't set up emails properly in this stupid interface.

Activeathletica
Australia
2 months using the app
Edited March 13, 2019

I've used this app and find it very good but with some exceptions.
1) The interface is not easy to figure out. It needs to be simplified.
2) You can't delete any of the campaigns that you don't want. This creates a lot of clutter.
I like apps created for ease of use and where the operator has full control. This is not one of them. However, it is much better than MailChimp which I uninstalled because it was very frustrating. It would never update properly.
Although Klaviyo needs work, I still recommend it. Good support.

Rhythm Audio Design
Canada
4 months using the app
April 3, 2020

This app has simplified sending marketing emails to my clients. Im a newbie so this matters a lot to me.

permanentmakeupacademyph
Philippines
4 days using the app
April 27, 2019

A waste of time.

The app migrated my Shopify customers, but it didn't allow me to add them to any list, which eventually means that I can not use them in a campaign. After adding manually the customers to a list, I spent an hour creating a campagin and as soon as I clicked SEND they blocked my account. Thank you.

Blue Milk Soda
Spain
2 months using the app
November 18, 2021

So far very intuitive. We just released our first Newsletter with Klaviyo.
They provide very informative and practical guides.

Fluffikon
Switzerland
4 days using the app
February 26, 2022

Unresponsive customer service. and SUPER expensive app for small businesses. I'm not sure if it brings value

Koss Design
Ireland
2 months using the app
Klaviyo replied February 26, 2022

Hi Idan, we hear your frustration! I see your support ticket has been resolved as of today. If you still need further support, please reply to the ticket so we can get you back on track. I am excited for you to start seeing the value that Klaviyo brings to over 50k+ SMB brands annually!