Klaviyo: Email Marketing & SMS

i cant log in because the app does not work so i contacted via email and they wrote me that in order for me to contact them i need to log in to my account

HORRIBLE CUSTOMER SERVICE, VERY UNSATISFIED, DELAYED EMAIL RESPONSE, INCOMPETENT STAFF! I'm going to uninstall and go to Rare.io.
I requested a Demo and was denied because they don't have enough staffing on hands.

Their Newsletter subscription codes has a glitch when I tested it. I emailed them 7 times since April 18 and today is April 23 and have provided them my password to my website and it's still is not fixed.

I gave them clear descriptions and step by step on each defect and also provided screenshots and they kept on saying that it looks like 3 members were added. If their tech support were to read each codes line by line then they would see where the flaws were. I'm an 8 years Senior Java Developer and tested it thoroughly.

I think this app is great if you understand how to set it up. I tried this app because I heard it was the best but I was unable to get it to work properly for my store and have reached out a number of times for help and got none. at this point I'm not even sure if this app is working at all. I will be removing and going for something less complicated

I think that this app should be very clear about their plans. Because in the end your subscription will be based on all the interactions once made on your store. And it does not matter if these profiles are useful to your business or not. If 5.000 people interact to your store but never bought a thing, you will have to pay a subscription for 5.000 profiles, which is insane expensive and might not bring you any return back. Just be aware that you will now be charged for your active email list members. Seams to be a good software, but if you don´t sign up for the very expensive subscription you can not test it. So be aware before you do all the work moving your lists to this software. It generates by it self a lot of profiles increasing the costs of subscription as they explain me in a Email. Just have in mind if you want to spend time dealing with this issue installing a new software.

This is about day 90 of a switch from Mailchimp. While Klaviyo appears to have more long term potential and a more transparent (but more expensive) pricing structure, it also appears that some functionality is still in beta. For example, I continue to struggle with abandoned and add to cart flows triggering properly. We are a SMB and my sense is that this product may be best suited from larger firms with dedicated marketing teams. I will remain with them for now simply that the cost of switching back to the Chimp is high. Then again, it might just be me.

My very first campaign was cancelled for no reason when I strategically planned the mailing on a specific date and time. So I lost a week on " in review" campaign that was never explained to why it was in review in the first place.

Amazing app. Cannot fault them so far so good. Given that i am new in the E-commerce world, its so easy to navigate. will 100% recommend this guys to anyone. Thank you

its better than mailchimp, its very nice, you can set up a lot of thing, i love it, you must try it now

Seriously I don't get why people use them. We switched from Omnisend and have nothing by problems. Onboarding was terrible, the staff just did not want to know. Since we have been using it we have found a number of issues and the support is so poor (especially if you are out of the US), I honestly don't know what you are paying for. We will be moving back to a provider who has better service and a better product, this one is rubbish.

The platform isn't intuitive and the customer service is mediocre at best. The final straw was when one of my flows stopped sending emails for no reason. Klaviyo customer service had no idea why and had to escalate. Also you have to pay extra for no double opt-in, which is ridiculous.