Reviews (2,907)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

January 13, 2022

The best email app for ecommerce and Shopify users by far. Wish it was cheaper, but you pay for the quality.

azul-labs-store
United States
12 minutes using the app
October 21, 2021

I come from Mailchimp and the level of integration you receive from Klaviyo compared to Mailchimp when working with Shopify is way better.

Svenska Skönhetsakademin
Sweden
About 4 hours using the app
Klaviyo replied October 21, 2021

Hi Marcus, thank you so much for the kind words. We pride ourselves in providing a best-in-class integration with Shopify. We'd love to know a bit more about how you're getting along with Klaviyo, so please look out for a separate email from us looking to connect.

October 23, 2020

Wasted hours of my day setting up my account and lists, only to find that there is no way to really remove subscribers or view/filter your subscribers (only the most recent 50?? WHY?). I had over a thousand "subscribers" from my website opt in form that were spam and I wanted to delete them but couldn't. You can only delete one person at a time, and only by searching their email address. I guess that's to be expected for a service where you pay per subscriber. Infuriatingly non-intuitive and cluttered interface. Find another service.

Pelican House
United States
About 2 hours using the app
Klaviyo replied October 26, 2020

Hey Pelican House Team! Sorry to hear you were having trouble deleting contacts! We have a public guide here in our help center that will explain how to do this https://help.klaviyo.com/hc/en-us/articles/115005073867-How-to-Bulk-Delete-or-Suppress-Contacts-in-Klaviyo Our team has also reached out to help with any other questions you might have

Edited April 18, 2023

I signed up-to there $20 a month program then made a few campaigns, then all of a sudden got logged out of my account and its says my account in inactive and cant log back in.....what a joke would no recommend

and yes i cant log into my account so cant get support.

Anime Artisan
New Zealand
About 2 hours using the app
January 10, 2023

Bonjour, j'installe l'app sur mon shopify mais il m'est litérelement impossible de l'ouvrir sur l'ordinateur.

SOLDAT.FR
France
About 4 hours using the app
July 21, 2022

Waste of hours of time trying to get this set up for Shopify so that I can automatically send a coupon code to subscribers and also embed into a page so I can use the link on social. This is just another programme like Mailchimp.

Kettle Yarn Co.
United Kingdom
About 3 hours using the app
December 29, 2022

This is the worst app that I ever installed, support is terrible also, they banned my account in first seconds of installing the app..... 0 stars !

Avazyshop
United Kingdom
About 1 hour using the app
July 7, 2021

A must have for small businesses. It does take some time to get the hang of sending promos via email but it is awesome once you do. I am glad that I found this app!

Exhale.Simplicity Apparel Studios
United States
About 2 hours using the app
April 21, 2023

Useless app. I was completing my setup and all of a sudden I was logged out of my account and now I can`t log in and the error message says (This account is inactive). What is that? And you can`t get support by using any normal method, first you have to log in to your account, which in my case is not possible.

Buy the trend
United Kingdom
About 1 hour using the app
March 11, 2022

imbarazzante cambia le parole da solo non ti fa scrivere in senso compiuto !!!! davvero SCONSIGLIATO

Cbd Lake Farm
Italy
About 1 hour using the app
Klaviyo replied March 11, 2022

Ciao Alberto, mi dispiace tanto che tu l'abbia sperimentato. Con qualche informazione in più, sarei felice di aiutarti. Puoi inviare un'e-mail a feedback@klaviyo.com con ulteriori informazioni sul problema riscontrato? Grazie.