Klaviyo: Email Marketing & SMS

Love Klaviyo! Got up and running quickly as a new small business. My first campaign is scheduled for today and was able to get my Abandoned Cart and Welcome Series live!

I’m unable to find documentation around setting a confirmation email for my subscribers, I’m very confused by their plans. I have a lot of subscribers and before importing them, It looks like I would be charged may 100s of $ per month to hold them. I wasn’t able to find documentation on these issues.
I’m getting logged out regularly of my account and keep getting Captcha anytime I want to make a change. I’m not sure how to proceed. It’s also very time consuming to always keep login in, doing the two factor authentication and then doing it all again the next time I want to see the dashboard,. It’s a very tough experience I must say. It’s a nightmare to navigate the UI, I’m unsure which menu does what and I’m confused by the offering.
The error messages are also unclear and the documentation incomplete, I was unable to progress with setting this up properly. I hope I can get help. If we can get the login issue, the billing issue and the missing documentation issue I’ll update this review. Thanks and I hope you can improve your app.

Same Problem with support. Need a filter based on tagged orders not customers. Not very helpful.

I have tried many email marketing apps and Klaviyo is the best which suites my needs. This is the only app you will need to manage your email marketing.

I don't know much about marketing but this app has been very helpful. Its step-by-step process has made it really simple to create campaigns and establish flows. Only 4 stars though because I submitted a question to support and no one got back to me. I was able to figure it out eventually though.

wat of money i suggest not use this app

This is less than 1 star I will never use it again
I have been designing my campaign the whole day then it sent an empty template to all my customers!!

not user or beginner friendly at all. the tutorials are very long winded and dont offer much help. I dont see how this app has the rating it does. very difficult and confusing to set up

Difficult to understand art the beginning. It gets easy then.
It gets the job done. Templates are good.

I decided to remove this app and move on to something else. It was not as user-friendly for me at least. I need more direct support and not through email. I have a problem with companies that do not offer phone support. Email support is the most inefficient use of time and some of us simply need more guidance with a human over the phone.