Reviews (3,147)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

December 22, 2020

I can't use this app because I can't send any emails. I created 4 flows and run them live, but I didn't receive any emails on 3 different email addresses with 3 different devices. I can't run my store now too, because my clients won't receive any coupons that I promise to send them by email. There is no support too, it's been 35 hours since I emailed them, and they didn't answer yet. Very disappointed with this, I thought this app will be much more helpful

kindtouchlovers
United States
20 days using the app
December 30, 2019

So far so very good. The app is working flawlessly and doing what it's supposed to do. I'm very happy with Klaviyo right now and still testing it within my store and looks very promising..

Intend to update this review on further testing. Kudos Klaviyo team!!

KiAfrica
Oman
28 days using the app
November 21, 2019

I just created my company's first email with Klaviyo, and am happy with the way it came out. Looking forward to creating more.

I had created a newsletter signup bar on top of my site with Klaviyo a couple weeks ago, but just noticed it has mysteriously disappeared, although I hadn't taken any additional actions on it.

Revel and Bask
United States
27 days using the app
November 24, 2021

Fantastiska segmenteringsmöjligheter och en kanonintegration med Shopify. Mycket enkelt att komma igång.

Tölta.se
Sweden
1 day using the app
January 21, 2020

I still have not received confirmation email to be able to use the service. I also sent details to customer service a week ago today. No word yet. I would like to try it out, but for now I giving a one star.

Kan Goods
United States
19 days using the app
Klaviyo replied February 5, 2020

Kan Goods. Has this been resolved at all? We at Klaviyo definitely want to help. You can always connect with us at https://help.klaviyo.com/hc/en-us/requests/new

November 18, 2019

Pretty intuitive to understand & put to good use! It has a direct integration with Shopify and many other apps!

ALIDAFASHION
Romania
26 days using the app
December 26, 2023

DON'T USE THIS APP. They overcharged my visa card and refused to give my money back! They just charge your card without asking, so check your settings if you have this app! Also, the app is slow, has bad templates, and everything they do you can do on the Shopify email app, which is free.

Priceless Beads
Spain
18 days using the app
March 16, 2021

Incredibly over complicated. The sales guy makes it seem super great, but only if you have someone on staff to take all the tutorials and figure out how it all works together.

The Steeping Room
United States
About 1 month using the app
July 9, 2021

So easy to use and personally, I think it's far superior than constant contact. The tech ability is far greater which will come with a learning curve, but once things start to click, you'll look at your old email service like it's from the 50s. Worth every penny!

Milkglass candle
United States
1 day using the app
January 19, 2021

Unlike Shopify that has great Customer Service as you begin to get used to their system, Klaviyo is not exactly helpful in getting you on the right track when you start out. I'm a month into trying to set up the platform, and I was told if I wasn't on a paid plan, I could get no assistance. Ok, I understand that, but 1 phone call to "sell" me the platform, and then I'm on my own to figure out if it will work for me was frustrating to say the least. ... and when you do start to pay, you only get Chat or Email support. No phone calls. No help teaching you (unless you like reading dozens of articles and watching dozens of video tutorials). I, for one, am overwhelmed by all of the articles, the videos, the youtube vids explaining what worked for them, the forums, the emails back and forth. Sometimes you just want to get on the phone and hash it out in an hour. Unfortunately, you will not get anything close to that kind of assistance with Klaviyo. I just hope the platform does what I was sold on it doing. So far, not impressed.

The Abingdon Co.
United States
17 days using the app