Reviews (3,249)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.
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We've been loyal Klaviyo customers for 5 years, investing $12,000 USD annually in their platform. Recently, due to a system error, the size of one of our segments was miscalculated right before our billing cut-off date, which meant we were unable to fully use the email credits we had purchased, and they expired. I contacted Klaviyo support just 3 minutes after the new billing cycle began, explaining the system error and requesting a one-time credit for the expired emails.
Considering the nature of the issue and our long-standing relationship, I expected this to be a simple, reasonable request. Unfortunately, Klaviyo refused to grant the credit for emails we had already paid for. This has been a disappointing experience and, in my view, a clear example of poor customer service. Based on this experience, I can no longer recommend Klaviyo.
Cheers,
Florian
Founder & CEO, Soundbrenner
The Klaviyo integration is great! We are just starting to tap into the features. In fact, we hit a road bump when an embedded form was not populating. Both Shopify and Klaviyo support jumped on the issue and worked through the solution. I was completely impressed with the hands-on nature of the support.
Easy to use and very helpful
Pricing is really predatory, it increases waaay above what they initially show and they automatically charge you more. When installed, it created a bunch of fake accounts which were just Google Bot "subscribers" with fake emails and now charges me at a much higher price tier just because it considers those somehow to be real people and counts them toward my total. Pretty ridiculous. They don't prorate nor will they allow any free trial or test of their email system. Templates for emails weren't very good and were difficult to use.
Thank you for your feedback. We’re sorry to hear about your experience. Our team will reach out shortly to address your concerns. We appreciate your patience.
great
Thank you so much for the 5 stars!
My revenue is increasing every day. Wish I had done this much sooner. I resisted Klaviyo for quite a while, but I'm so happy with it now that I took the time to learn how to use it.
We were struggling with list build and Klaviyo solved the problem! We have already garnered over $10K in revenue with our Klaviyo pop-up in just under a month. Highly recommend.
I've been using the free mode for about a year and have seen many data flow results. It expanded the reach of my email advertising. The automated processes were particularly challenging to set up at first, but once I got familiar with them, they really helped in categorizing and identifying customer segments. I'll continue using it. Thank you!
Works well and has great analytics and segments and is easy to build campaigns. Can get pricey as you grow particularly SMS is very expensive
We've only just joined Klaviyo and have had instant success makes the process of email sales sooo much easier Thank you all from sanditoes.com.au