Reviews (3,279)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

February 23, 2024

I have used several CMS apps, and Kalviyo is OKAY. It has its strong suits and it's week spots. There are a few things that are slightly annoying: You CAN NOT change transactional messaging. They put in all the information and that is it. Example: SMS message on their order ONLY send their order number. It is basically useless. They also DO NOT do abandoned cart. They say they do, but they do not ...

UTKilts
United States
About 2 months using the app
April 18, 2022

De lo mejor que he encontrado en email marketing. Una magnifica herramienta para promocionar tu tienda.

Testimu
Spain
2 days using the app
Edited June 22, 2021

The customer support for klavio by Sakinah was excellent. that's why I left this review and the only reason why I did.

FuturityBlinds
Australia
2 days using the app
January 30, 2019

It is really easy to use. I recommend the app. I have been using it for 2 years now, and it's still the best by far!

Doggiebottle
Germany
2 days using the app
June 1, 2021

The app is fine if you know how to use it. The support is just soso. They want to set up a meeting for easy questions which is totally unnecessary. Were on the premium version.

NAIPO.de
Germany
About 2 months using the app
July 17, 2023

I have been using Klaviyo for a month now and I like the concept behind it all however there have been several glitches that I have had to contact customer services about. When I have spoken to customer services, it has taken ages to get them to understand the problem and it has been very frustrating at times. I currently have a pretty significant problem that the technical team are looking at. I ...

The Library Ladder Company
United Kingdom
About 2 months using the app
Klaviyo replied July 18, 2023

Thanks for your review and sorry you are having some technical problems! Hopefuly they get resolved in short order.

Edited February 12, 2023

Anmeldeverfahren sehr verzögert. Email der Firma wird nicht akzeptiert. Für mich bis jetzt nicht empfehlenswert. Sorry... Wahrscheinlich muss ich hier mehr Zeichen schreiben, deshalb siehe oben!!! Ich bin enttäuscht, weil ich mir sehr viel davon versprochen habe.

21thcloud
Germany
About 1 month using the app
May 27, 2019

VERY VERY VERY hard to make a custom email template and not enough information to find on website...

Sententia Jewelry
United States
About 1 month using the app
August 14, 2020

This APP is really nice team! They are honest, trustworthy, considerate partners, I am eager to recommend to anyone!

Collision Gear Show
United States
2 days using the app
September 8, 2023

damn thats some hot shit.
Top App, habe jetzt Dank dieser App richtig Zeitersparnis! Merci

Echtheitscheck
Germany
2 days using the app
Klaviyo replied September 13, 2023

Thanks for the review and for choosing Klaviyo!