Reviews (3,247)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.
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I will admit. I only switched to Klayvio because of MailChimp stopped its integration with Shopify. Everything happens for a reason right? My email marketing has gotten so much better because of the switch. Klayvio is a power email marketing tool! It is simple to use and the preset templates are amazing. You will not be disappointed with klayvio!!
Excellent ******
BEWARE!!! DO NOT USE! This app will freeze your account when you send your first email campaign so they can "review" your business. It will take at least 24 hours to review, then they could reject your account completely based not their small print.
If I could rate them a 0 I would. The process began great, i followed the steps to set up Klaviyo, and in the process accidentally selected to add the shipping banner at the top of my website. Once I was in the app I tried to remove the banner with no luck. I looked through all the settings, but as a first timer who's never used this app I had no idea what I was doing. I tried to contact customer service with no luck. There is no live chat with help and NO ONE answers the phone. I combed through the website and found nothing about sales banners or how to remove the one added. So I unintegrated the store, and it removed everything EXCEPT the shipping banner. The app is unintegrated and uninstalled and I am STUCK with a shipping banner for free shipping that I NEVER wanted in the first place. Called customer service 8 times and no one answered, the call hung up on me every time. I now have to go hire a coder to remove the banner. I am super unhappy. I run a business, and my client now has a delay on their website. Absolutely Unacceptable.
So far, so GREAT! I came from another ESP and Klaviyo has so many more options, analytics, templates, etc. The former had only a few templates and a lot of the functionality was not available on the free plan. Klaviyo rocks so far!
unreal
I love the option of setting up flows and being able to go straight to the app from Shopify. We're moving off of our beloved Mailchimp to give this a proper try.
Klayvio is a great app. It is very easy to use. It also integrates well with other apps like Social Snowball.
SOLD - I needed to send emails to a group of customers who bought a specific product due to an issue and this app made it possible and simple to do. I tried a competing service before Klaviyo because the reviews made me nervous but gave it a shot because the other one didn't have the functionalities I was looking for. But the features sold me and any questions I've had so far they've answered promptly...so two thumbs up!
Best email marketing app! Way Better than other mailchimp or Constant Contact. 10 out of 10 would recommend this app!
Unbelievably complicated to sign up to and log into. Once you log in it boots you back out. Not worth it