Reviews (3,249)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

February 18, 2015

Very good Shopify integration. Love it! Used to use Aweber, but it is no comparison.

Flow Kimonos
United States
6 days using the app
September 17, 2020

So far so good. I feel like there's so much I can do with klaviyo and still exploring it all, but it's pretty intuitive and just have to get creative!

Senors
United States
6 days using the app
January 27, 2016

Great email tool! Even if you don't use the paid membership, it's a great resource for creating your brand within your Shopify notification emails

Rchdecor
United States
6 days using the app
December 21, 2015

By far the best most useful app in the Shopify App Store! Amazingly feature rich! Seriously blown away.

122 West
Canada
6 days using the app
July 4, 2020

Customer support doesn't even exist i think . applied more than i don't how many times . also there free plan doesn't give any option its just not worth at all

Designcase shop
Netherlands
6 days using the app
August 15, 2024

If I could rate them a 0 I would. The process began great, i followed the steps to set up Klaviyo, and in the process accidentally selected to add the shipping banner at the top of my website. Once I was in the app I tried to remove the banner with no luck. I looked through all the settings, but as a first timer who's never used this app I had no idea what I was doing. I tried to contact customer service with no luck. There is no live chat with help and NO ONE answers the phone. I combed through the website and found nothing about sales banners or how to remove the one added. So I unintegrated the store, and it removed everything EXCEPT the shipping banner. The app is unintegrated and uninstalled and I am STUCK with a shipping banner for free shipping that I NEVER wanted in the first place. Called customer service 8 times and no one answered, the call hung up on me every time. I now have to go hire a coder to remove the banner. I am super unhappy. I run a business, and my client now has a delay on their website. Absolutely Unacceptable.

Zomp Lifestyle
United States
About 2 hours using the app
January 12, 2016

Extremely powerful email app. Klaviyo is built from the ground up for ecommerce. They have thought of everything. This is all about segmentation. If you are still using Mailchimp, Aweber or any of the other generic email services for your Shopify store then you are wasting time and money. Make the switch!

Skullsociety
United States
6 days using the app
November 18, 2018

Pour l'instant tout va bien, même pour un novice comme moi. J'ai tatonné quelques heures pour configurer un minimum. j'affinerais après...bref à essayer.

Steampunk Store
France
6 days using the app
Edited April 1, 2019

I created a campaign, prepared to send, and then BOOM it tells me that I need to clean my e-mail list because of suspicious e-mails so I couldn't send my campaign. I mean c'mon, why am I responsible to clean my own e-mail list? Why can't you just pinpoint which e-mail was in fact a suspicious e-mail? How am I even to know which subscriber on my Mailing list is in fact a suspcious e-mail? That's why they opt-in to subscribe cause they're interested to get product updates and any newsletters. GOD Damn it!!! Whether suspicious e-mail or not let me send my e-mail subscribers, that's the purpose of your service, so i could send them e-mails because of them opting in!!!

Jon's Collectibles
Canada
5 days using the app
June 1, 2022

Found this to be a great app for creating a newsletter campaign and setting up pop up on my front screen to capture email addresses. Really easy and straightforward to use and so much more I can do that I haven't got round to yet with running campaigns etc.

bellablossomchildrenswear
United Kingdom
5 days using the app