Reviews (3,248)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

June 1, 2022

Found this to be a great app for creating a newsletter campaign and setting up pop up on my front screen to capture email addresses. Really easy and straightforward to use and so much more I can do that I haven't got round to yet with running campaigns etc.

bellablossomchildrenswear
United Kingdom
5 days using the app
Edited January 4, 2021

I have to review the purchased product, no one has reviewed it within a few days. I can't use it at all, and there will be no refund.

INSML
China
5 days using the app
February 1, 2016

This is a must have app, it's amazing!! If you want professional emails sent out to your customers, the ability to send automated emails to new customers on their first purchase, win back customers who haven't purchased for a while and repeat customers, then get this app!

Boxofprotein
United Kingdom
5 days using the app
May 11, 2022

Worth a try. A esstential tool to reach out customers and get them reengaed. I am trying it and advise fellow Shopifians to do the same.

Prokare
India
5 days using the app
Edited July 24, 2023

So far, terrible. 0 Onboarding. Just a "Take a look at our guides and ask questions in the community". Erm... that isn't really what I'm paying $110 a month for... I expected someone to guide me through the process of getting things set up and ready to go. I'm not expecting someone to create anything at all, pop-ups, flows, lists. I am literally asking for the basics...

UPDATE: So after numerous requests and questions to support. They either don't want to help - or they just give you a standard link to a support guide. Do you honestly not think I tried that already??

Outshine Gaming
United Kingdom
5 days using the app
Klaviyo replied July 24, 2023

Thanks for your review and sorry to hear you are having trouble getting started.

If you're looking to learn in a live environment, you may want to try our live "Getting started with Klaviyo" sessions. You can choose the best time that works and register at: https://www.bigmarker.com/klaviyo-customer-education/getting-started-klaviyo

Hope that helps!

August 29, 2022

All the "influencers" recommend this app over everything else but I don't know why. My biggest complain is the lack of integration with existing products in your store! I've done all the right things but when I look up certain products. Nothing comes up! Honestly I can't see any of my products with or without searching. I'm guessing it has to do with not paying for it? That's my assumption. Will update my score if that aspect changes.

16-levels
United States
5 days using the app
April 12, 2020

This app has been a lifesaver. It does most of the work for you. I would recommend this app to anyone struggling with building your email campaigns. I absolutely love it!

Badges and Buttons Club
United States
5 days using the app
June 4, 2021

I just started using Klaviyo this week and I have to say it's incredible easy to use. Love the automated features and templates. It's completely plug and play!

Bake Me Healthy Box
United States
4 days using the app
July 4, 2023

It sucks. Seal the number for no reason. Can't login. Have to pay to communicate with customer service online. No way to log in how to pay

GW.leather
China
4 days using the app
Klaviyo replied July 5, 2023

Thanks for your feedback and sorry to hear that you are having trouble accessing your account. Please fill out the form on this page and choose "account access."

https://help.klaviyo.com/hc/en-us/requests/new

Thanks!

April 25, 2019

I just downloaded the app and made a few email templates, easy to use. Im loving this app so far. download it

The Royalty Shop
United States
4 days using the app