Reviews (3,139)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

November 6, 2020

This is a great platform, but not if you have Amazon and Ebay integrated with your Shopify account. We can't market to those customers so there should be a way to adjust sync setting to not import them into Klaviyo, but there isn't and when you get over 100 Ebay and Amazon orders a week, those useless profiles either take too much time to suppress or cost you a lot of money as Klaviyo charges you based on how many profiles get imported into your account.

Nyteez
United States
3 days using the app
May 17, 2019

No funciona bien.La paguina se queda colgada cada momento. No se puede volver a reinstalar con lo cual el problema no se puede solbentar...nada, no la recomiendo para nada

First Outdoor Shop
Spain
1 day using the app
Edited May 2, 2019

Very happy with Klaviyo since moving over from Mailchimp. The migration was easy, creating flows and my first campaign done within two days. Really like it so far! Recommend

Tushon
Australia
2 days using the app
June 17, 2021

Excelente, desde que he incorporado Klaviyo no puedo vivir sin él. Me facilita la vida, sus automatizaciones son lo más

shop.femmeup.es
Spain
About 2 hours using the app
Edited December 2, 2019

Today, this app was installed and I hope will be familiar with functionalities in couple of days, as of now I find this app easy to integrate and first campaign was super easy to compose. I liked the app and recommend it.

Opencho
India
2 days using the app
March 1, 2018

Each email sent out to people has something like 'from klaviyo' written at the bottom. This makes it look tacky and unprofessional. I would definitely change my review if this was't there.

Vogue Effects
New Zealand
1 day using the app
June 5, 2023

very bad customer account management, got my account banned because I still haven't verified a simple TXT element before creating the account

BellyBless
United Kingdom
1 day using the app
July 15, 2020

i love this app but damn there customer service sucks so bad... tried contacting customer service because i forgot my password, but never got back to me. i tried reseting my password where you log in and never even work its like it was broken i couldnt even make a new account i dont know what happen but i was satisfied with that for sure

Shredded Dimension
United States
2 days using the app
August 12, 2019

Has some great features. But when you go to customize and create beautiful email templates. The emails are received as junk/spam. I tested out many templates/themes and it's a hit or miss. Some go to inbox others don't. It drove me crazy trying to figure out a way to make beautiful engaging emails that land in the inbox. Also if using a free subscription you can't get customer support, that's only for paid plans. - Another negative. Moving to Conversio

Reluxeliving
Canada
2 days using the app
May 31, 2023

I am extraordinarily dissatisfied with the service provided by this company. Despite their great software, the team running it cannot keep up with the company's rapid growth. When we attempted to test out the system, a minor glitch caused our account to become locked. I have sent multiple emails to the company, but I am still waiting for someone to respond. They claim that our account is locked to allow other customers to use the service, but I believe they are overwhelmed and unable to handle the volume of customers they have. This experience has left me with the impression that this company is unreliable.

Beelite Candles
United States
1 day using the app