Reviews (3,248)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

November 18, 2021

So far very intuitive. We just released our first Newsletter with Klaviyo.
They provide very informative and practical guides.

Fluffikon
Switzerland
4 days using the app
January 8, 2020

At first I thought the price was high and the number of free contacts was small. But the fact that there is full functionality at all pricing levels makes it even more worthwhile for someone just starting with a small list. I'm blown away by the functionality and when I have the question, "is this possible", so far the answer has been, 'Yes!". So I look forward to moving up the pricing tiers:)

LeilaCools
Canada
4 days using the app
June 12, 2018

Highly recommended! Just need to view the tutorials at first

Light Bulb Creations
Switzerland
4 days using the app
August 10, 2022

Perfect and super easy to use. It is professional and so much better than other clunky apps. I'm sure it will increase sales and I'm so glad I made the change, thank you so much for such an excellent app.

Djuna Studios
United Kingdom
4 days using the app
September 20, 2019

Klaviyo is a great marketing tool. The setup and integration is really easy, even if you migrate from another tool. Lots of documentation. Serious e-commerce companion.

Unicus Joyas
Chile
3 days using the app
June 13, 2022

Ich komme mit einigen Dingen nicht zurecht, Live Chat gibt es nur bei kostenpflichtigen Plänen, auf Support E Mails wird leider nicht geantwortet. Nun wollte ich einen kostenpflichtigen Plan abschließen, leider wird meine Kreditkarte aus welchen Gründen auch immer, nicht akzeptiert und meine VAT ID ist angeblich ungültig. Das war es dann wohl mit Klaviyo, schade, der Umfang der App ist sicher toll, aber ohne Support für mich nicht umsetzbar.

Pomppa Shop Deutschland
Germany
3 days using the app
July 18, 2020

mauvaise application, ça bloque et n'envoie pas e-mail de confirmation plusieurs tentatives et mail mais rien qui bouge..............

grand câlin
France
3 days using the app
November 7, 2019

I have had some issues with integrating Claviyo with another app. So I've sent an inquiry to their support team. Guss what? They replied after 6 hours with an empty email. No wonder they have low ratings here. Other apps have free live support where they can even write code for you within minutes for free. Great room for improvement.

Laughing Pet
Kazakhstan
3 days using the app
June 29, 2024

incredible

Desired Pet Venture
United States
About 21 hours using the app
March 23, 2020

If you are using this on multiple stores, or doing any sort of switch, reinstallation, it is an absolute nightmare.
They have the most counterintuitive design and setup.
I don't trust letting them handle thousands of my email list, so would rather pay higher for a better email marketing app

Home Refinery
Canada
3 days using the app