Reviews (3,248)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

August 9, 2019

Absolutely the worst pricing structure and cancellation process. It is all laid out for them to make money.

Please avoid using this app if you don't want headaches!

JiveTurtle
United States
3 days using the app
February 29, 2020

its better than mailchimp, its very nice, you can set up a lot of thing, i love it, you must try it now

chilesano
Chile
3 days using the app
December 23, 2019

J'ai installé l'application KLAVIYO assistée par NATH un coach préféré sur ma boutique, elle est top, rien à reprocher comme application. Pour le débutant, il faut suivre le tuto de NATH comme ça vous ne ferez pas n'importe quoi. Merci

SYMPATYK
France
3 days using the app
April 16, 2019

Terrible. Had a sign up form on my pre-launched website. When I tried to notify the ones who had signed up that the site was live Klaviyo disabled my account and didn't let me notify them.

I'll have to email everyone one by one. Terrible service.

Macade Golf
Sweden
3 days using the app
September 8, 2021

edited the content for an afternoon, but the app can’t be used as a result, please tell me why? Is this software downloaded to let him acquire our customers?

Doublee_CaDA
China
3 days using the app
May 20, 2024

muito bom

Max Homem Oficial
Brazil
1 day using the app
November 6, 2020

This is a great platform, but not if you have Amazon and Ebay integrated with your Shopify account. We can't market to those customers so there should be a way to adjust sync setting to not import them into Klaviyo, but there isn't and when you get over 100 Ebay and Amazon orders a week, those useless profiles either take too much time to suppress or cost you a lot of money as Klaviyo charges you based on how many profiles get imported into your account.

Nyteez
United States
3 days using the app
January 29, 2022

Really great app, much better than Mailchimp... But the main issue is that it's SO expensive! Maybe I'm just old but it feels like email apps should be cheaper for what you get. However, happy with Klaviyo as this is just the way the market is.

bastille_breads
United States
2 days using the app
June 26, 2020

The trashiest app out there. Download Omnisend or Abandonment Protector. ABSOLUTELY NO CUSTOMER SUPPORT. I mean ZERO SUPPORT. After some time, the app even stopped opening and showed an error upon clicking it, I tried to reinstall it but the error persisted. Just sucks guys. Don't waste your time, there are way better apps out there with amazing customer support like Omnisend.

Go Schwifty!
United Kingdom
2 days using the app
September 5, 2019

Such a more intuitive product than most others this small business owner has tried. I recommend growing with them.

Wear AM
United States
2 days using the app