Reviews (3,125)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

December 8, 2018

I switched from MailChimp to Klaviyo. It's got a ton of amazing customization options and different ways to engage your audience and keep them engaged for the long term.

Their support has been fantastic. I haven't needed much, for when I did need clarification on a few things, they were prompt to respond and provided all the details I needed to move forward. Highly recommend.

Tricky Fingers Magic Emporium
Canada
October 8, 2019

Switched from Mailchimp and I'm WAY happier now. Use friendly, syncs with my Shopify account - beautiful templates. Happy happy and totally recommend.

Amy Nicole Holistics
Canada
July 4, 2022

Great email platform! There is definitely more of a learning curve than other email programs, but the effort is worth it with WAY better analytics and integration with Shopify to give you better insight into the behaviour of your customers.
I only wish they would create some truly modern, creative templates, such as Flodesk has.

Good Williams
Canada
Klaviyo replied July 5, 2022

Hi there! Thanks so much for this feedback. Our templates team would love to speak with you and get some further thoughts on what we could do better. Keep an eye on your inbox for an email from us!

July 24, 2022

Great app! Does everything I need and more! Awesome for setting up marketing emails. Highly recommend to all.

Tarn's Indoor Garden
New Zealand
November 25, 2017

Terrible. I went through all the work of setting it up, uploading my subscribers, and writing my mailout - and it didn't send, told me it was being reviewed and would take at least 24 hours, and disabled my account. The event I was promoting ends tomorrow, this is garbage.

Local Legends Apparel
Canada
January 22, 2020

App isn't as user friendly as I'd like, but using lots of help docs. The customer service is amazing and quick! Automated email stating will take longer than usual and I hear back so fast! And super friendly. Email list only imported 2 without showing any error. Made recommendation to show an error instead of me guessing that I can import from shopify to here

Elm Tree Executive Cleaning
Canada
November 22, 2024

MOROTAI
Germany
Over 5 years using the app
December 12, 2024

HAMIGLOBAL
South Africa
About 3 years using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

November 17, 2024

Shop Propr Life+Style
Canada
Almost 5 years using the app
January 5, 2025

The Catholic Store
United States
About 2 years using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!