Reviews (3,249)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

August 12, 2020

I'm not quite sure if I'm using it the right way but after configuring my auto welcome emails it seems doesn't work when the customer signs-up no thing is being sent to the inbox/junk mail. I have also tried to add my email and I haven't received any. a support would be appreciated.

Glory Deals
United Arab Emirates
15 days using the app
Edited February 9, 2021

We switched to Klaviyo from another automated email subscription service that we were unable to move forward with. After initial setup we were immediately able to start sending out emails with no problems. We are still learning how to use this application and we still have questions but the staff has been helpful in steering us in the right direction. It is a little more complicated for a beginner but once you get past the basics it does a lot that our last program couldn't dream of doing. 4 1/2 start wold be more appropriate. Very happy so far!

Essentials Everything
United States
12 days using the app
February 7, 2021

I just switched from Mailchimp and this is way better. The only thing I liked better about Mailchimp was the price, but Klaviyo integrates much better with Shopify. So far I find it easier to automate flows, collect data, and design e-mails for scheduled sending.

Amanda Baxter Studio
United States
12 days using the app
August 7, 2019

Easy to use and great templates!! We are going to be upgrading for sure! Just sent our first email, so we are going to analyze it through the metrics

Andean Purveyors
United States
11 days using the app
June 6, 2020

Very simple to use.
I just started and I am very happy.
I loved the easy way to have all in a same place.

Natural Dry
Mexico
About 11 hours using the app
September 10, 2021

Very easy to use I enjoy their platform thus far and am excited to build more engagement with my subscribers

SociEx Studios
United States
About 11 hours using the app
November 8, 2023

Tool is good but Klaviyo should solve the t-online.de delivery problem (bounce) finally!
The problem has existed for ages and t-online addresses are common in Germany. With other providers, delivery to t-online addresses works!

CHAMOON
Germany
13 days using the app
June 25, 2023

After spending days trying to get Klaviyo to work for me with very little customer support, I called it and decided to give Omnisend a try.
The only thing I'm upset about is the time I wasted with Klaviyo.
Onmisend customer service is top notch and I had everything up and running in no time.

Pawfectly Chosen
United States
7 days using the app
June 14, 2022

Très déçu par cette application. La visioconférence qu'ils proposent ne permet pas du tout de se rendre compte si cela correspond ou pas aux attentes et ils vous demandent de payer la première mensualité tout de suite en cb. Le problème, même si au bout de 24/48h vous vous rendez compte que cela ne vous convient pas aucun remboursement possible. De plus, aux questions posées, il y a beaucoup trop de réponses automatisées. Tout est en anglais et je devais avoir un interlocuteur en français que je n'ai jamais eu. quand à la connexion avec Smile, cela n'a pas été possible non plus. Ils devraient avant que l'on paye, mieux expliqué comment fonctionne leur application pour éviter les mécontents

Ethnilink
France
7 days using the app
May 27, 2022

Just started using, a bit nervous but I think I am getting there following the videos etc. Was referred by another user and grateful for the referral

Banjo Swagger
Australia
About 10 hours using the app
Klaviyo replied June 8, 2022

We love our referrals! Please do reach out if you need any support.