Reviews (3,139)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

June 3, 2019

So far the customer service and User experience has far surpassed Mailchimp and I've only just begun! So excited for this App!!

Poco Mono
Canada
October 8, 2019

Switched from Mailchimp and I'm WAY happier now. Use friendly, syncs with my Shopify account - beautiful templates. Happy happy and totally recommend.

Amy Nicole Holistics
Canada
July 24, 2022

Great app! Does everything I need and more! Awesome for setting up marketing emails. Highly recommend to all.

Tarn's Indoor Garden
New Zealand
July 4, 2022

Great email platform! There is definitely more of a learning curve than other email programs, but the effort is worth it with WAY better analytics and integration with Shopify to give you better insight into the behaviour of your customers.
I only wish they would create some truly modern, creative templates, such as Flodesk has.

Good Williams
Canada
Klaviyo replied July 5, 2022

Hi there! Thanks so much for this feedback. Our templates team would love to speak with you and get some further thoughts on what we could do better. Keep an eye on your inbox for an email from us!

November 25, 2017

Terrible. I went through all the work of setting it up, uploading my subscribers, and writing my mailout - and it didn't send, told me it was being reviewed and would take at least 24 hours, and disabled my account. The event I was promoting ends tomorrow, this is garbage.

Local Legends Apparel
Canada
January 22, 2020

App isn't as user friendly as I'd like, but using lots of help docs. The customer service is amazing and quick! Automated email stating will take longer than usual and I hear back so fast! And super friendly. Email list only imported 2 without showing any error. Made recommendation to show an error instead of me guessing that I can import from shopify to here

Elm Tree Executive Cleaning
Canada
January 8, 2025

SoftGun
France
Over 4 years using the app
Klaviyo replied January 10, 2025

Thank you for the 5 stars!

November 22, 2024

MOROTAI
Germany
Over 5 years using the app
December 12, 2024

HAMIGLOBAL
South Africa
About 3 years using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

January 5, 2025

The Catholic Store
United States
About 2 years using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!