Reviews (3,188)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

September 26, 2013

Super, super easy to use even with no coding experience. Super easy to customize to match our store look and apply to our site.

Baby CoCo Bellea
United Kingdom
May 20, 2019

Switched from Mailchimp to Kalviyo and I can't believe I've waited this long to use it! Love the customizable options and the workflows are so cool.

Tranquil Corners Yoga
Canada
June 3, 2019

So far the customer service and User experience has far surpassed Mailchimp and I've only just begun! So excited for this App!!

Poco Mono
Canada
December 8, 2018

I switched from MailChimp to Klaviyo. It's got a ton of amazing customization options and different ways to engage your audience and keep them engaged for the long term.

Their support has been fantastic. I haven't needed much, for when I did need clarification on a few things, they were prompt to respond and provided all the details I needed to move forward. Highly recommend.

Tricky Fingers Magic Emporium
Canada
October 8, 2019

Switched from Mailchimp and I'm WAY happier now. Use friendly, syncs with my Shopify account - beautiful templates. Happy happy and totally recommend.

Amy Nicole Holistics
Canada
July 4, 2022

Great email platform! There is definitely more of a learning curve than other email programs, but the effort is worth it with WAY better analytics and integration with Shopify to give you better insight into the behaviour of your customers.
I only wish they would create some truly modern, creative templates, such as Flodesk has.

Good Williams
Canada
Klaviyo replied July 5, 2022

Hi there! Thanks so much for this feedback. Our templates team would love to speak with you and get some further thoughts on what we could do better. Keep an eye on your inbox for an email from us!

July 24, 2022

Great app! Does everything I need and more! Awesome for setting up marketing emails. Highly recommend to all.

Tarn's Indoor Garden
New Zealand
November 25, 2017

Terrible. I went through all the work of setting it up, uploading my subscribers, and writing my mailout - and it didn't send, told me it was being reviewed and would take at least 24 hours, and disabled my account. The event I was promoting ends tomorrow, this is garbage.

Local Legends Apparel
Canada
January 22, 2020

App isn't as user friendly as I'd like, but using lots of help docs. The customer service is amazing and quick! Automated email stating will take longer than usual and I hear back so fast! And super friendly. Email list only imported 2 without showing any error. Made recommendation to show an error instead of me guessing that I can import from shopify to here

Elm Tree Executive Cleaning
Canada
January 8, 2025

SoftGun
France
Over 4 years using the app
Klaviyo replied January 10, 2025

Thank you for the 5 stars!