Klaviyo: Email Marketing & SMS

Thought it was good until the experience was bad.

I began using this app a while back, everything was going smooth, for the most part. I was able to make Sign-up Forms and create Email Flows.

The Worst Part. I went on to make a new Shopify store, integrate Klaviyo, created a new account, and made a couple of emails using their templates. All of a sudden, I get logged out, tried logging in, "Your account is inactive". Now, when this happens there is nothing you can do other than create a new account.

To contact support. In order to remotely talk to anyone on there, you need to buy their subscription ($20 minimum) before you can even bother to ask for help. Their "Live Support" isn't even real people, it's just some virtual robot that can't even help you other than recommend useless articles that are a complete waste of time. And then in addition, they take forever to email you back so God forbid you had something immediate you needed help with.

Overall, this company is a 0/10. If I could go below a 1 star, I definitely would, that's how terrible they are, honestly. It's already enough of a headache running a business and the last thing you want to have is a company that isn't willing to help unless you're a paying customer, nor take constructive criticism/ feedback on how they can improve. Look for a better company that is willing to help you when you need it, not leave you in the shadow.

Whoever's reading this, have a wonderful day, stay safe, and keep growing as a person!

Cada ves que realizo un cambio la pantalla queda en blanco, y es muy complicada de usar no hay buena documentacion.

I've heard nothing but good things about this platform, however, after attempting to use their E-mail system for a month it's by far the WORST software and WORST customer service I have experienced in my life. Not to mention incredibly underhanded tactics by their development team to make it infuriatingly difficult to manage your customers/profiles in their system! They clearly do this so that it's hard to remove contacts ... because they charge you based on the number of subscribers you have. ie) No multiple select to remove profiles. Their profile page doesn't even auto-scroll to refresh more profiles!!! You have to manually search and click 3x into someone's profile to delete it, or create a segment which is also wonky with not enough options to delete (bots). Their customer service is ABYSMAL. If you get an e-mail back at all it may take days or weeks. Then to a detailed question you will receive a single line non-sensical answer. As soon as I can find ANY alternative I'm gone. WORST platform period.

I've tried several platforms and this one offered to do so much more with regard to segmentation that I decided to switch and try it- what a mistake that was. Super expensive and what you get in exchange is a complex system and ZERO onboarding or other customer support. I'm not a newbie- I know my stuff (16 years!) - and I found it challenging - stalled at every turn. Contact support and you get referral to their online learning guides or community support - well this isn't free software (far from it- super expensive versus competitors) and if the online materials were helpful, I wouldn't have to contact tech support so much. It takes 48 hours to hear a reply to a support email - which only really kicks off the convo- it will be a week at minimum before you can resolve anything with all the back and forth (and the first line is always -"read this support article" - I did, it didn't help, that's why I'm contacting you!). Chat is not available until you sign up for the expensive plans, only to find out they still try to answer via ai (have you read this article?) then are only available with a human 9am to 5pm and IF you can get past the AI monster, there are (not exaggerating) - 76 people ahead of you in line! That will take you till 5pm when oops - you're back at AI for answers. I can't wait for the reply, by the way- they'll refer me to an article or community support.

BE CAREFUL! These guys are THIEVES! We installed Klaviyo and never used it but they charges us for the monthly subscription. When we reached out to ask for a refund, they simply said that due to their "policy" that they don't allow refunds on un-used subscritpions. Never heard of this one before. You deservbe to be shut down for scamming people like this.

After spending days trying to get Klaviyo to work for me with very little customer support, I called it and decided to give Omnisend a try.
The only thing I'm upset about is the time I wasted with Klaviyo.
Onmisend customer service is top notch and I had everything up and running in no time.

The app could be ok to work but due to the EXTREMELY TERRIBLE customer service, one will never know. I made numerous requests for a demo. All demo requests were denied (though they advertise it), leaving me to create an account, have issues, and literally nobody to assist. I tried the chat, where I got a message that I needed a paid account in order to receive help. Well my lists of contacts does not require a paid account and quite Franky, I would not need to do all of this, if someone would be willing to provide a demo.

Advantage: easily integrate with Shopify.
Disadvantages:
1. This app is way more expensive than other marketing automation apps.
2. The app will send the "Subscription confirmation" email instead of the emails you configured to send. If you wanna disable the "Confirmation" option, you have to upgrade. And there is no information about this which wasted tons of my time to investigate my email marketing problem.

I would like to get your contact information, I have sent you emails more than once asking my questions, but I don't seem to get any answers. This is probably the best joke I've heard this year, I've emailed you guys at least 2 times and it's taken 1-2 days for you to get back to me each time.

Theres no support for this app and it is WAY TO COMPLICATED to set up with out
a live chat of some sort. dont bother!!! youll kill your self after trying to fugure this complicated program out. Bummer