Reviews (3,246)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.
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We don't use SMS so based on my experience with Klaviyo as an EMS it is the best one out there in terms of functionality and accessibility. If you can't do what you want with Klaviyo then you can always use Integrations to add to the functionality. And if you need more functionality than that then you need to write custom software for your bespoke needs.
Incredible campaign building and management: I feel in control of the data and presentation of my brand while also getting great feedback and insights towards how to improve my marketing. Great value
Thank you so much for your positive feedback - we are so happy you're getting value out of the platform, and we will always work to make sure that is the case!
Really good customer services. Their rep Pete is super kind and help me out solving the issue in a short turnaround time.
Thank you for your positive review - we will make sure to pass along the positive feedback to Pete!
Very user friendly! Once you find your way around the app and get used to the interaction, it is AWESOME and very responsive. Definitely looking forward to increasing our revenue through the flows. 10/10!!
Thank you so much for the review. Can't wait to see you continue to grow with us!
Klaviyo is super easy to use and very intuitive. I have tried other apps and have come back to stay.
We're so happy to hear this - thank you for the 5-stars! ⭐
Great platform and support is top notch. I've worked in a number of CRMs and Klaviyo is by far the best.
So happy to hear you've been satisfied with your Klaviyo experience so far! If you ever need additional support, you know where to find us.
Matt was very patient and helpful. He spent the time asking more questions and we finally uncovered the issue. Saved me giving up and hiring someone to fix what was in the end just my knowledge gap.
Thanks for your review! We'll pass along your praise to Matt - he's a rockstar!
Easy to use, and its not expensive. Very affordable for small business who have limited resources for marketing.
Thank you so much for your support!
The learning curve can be a bit steep, especially if you are a little rusty on the subject matter. However, the support staff are incredibly helpful - both over email and in the live chat. Aaliyah W was incredible today and is the reason I am leaving this review - they are a lifesaver!
We really appreciate your positive review! We will make sure to pass along the positive feedback to Aaliyah.
They're just the best. We use them for both Email & SMS. Everything just works but if for some reason you're trying to solve for an edge case, support is always there when you need them. Have been a customer for 4 years for our brand and never considered switching. Have recommended about a dozen other founders to Klaviyo. They're the best!
Thank you so much for your support!