Reviews (3,259)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer ...

November 18, 2024

Great customer service, especially when I'm in a pickle and can't understand how things work properly :) The system is great, but there are a few things that need tweaking like being able to open a profile in a list, and then hit the back button. You should be able to go back to the list you were in, not go to all profiles.

Daily Orders
Australia
About 4 years using the app
February 19, 2025

I could not be more happy with the integration between Shopify and Klaviyo. It is literally life changing for our gorgeous 'little corner store' in Normanhurst, Sydney. Thank you!

Well Versed Homes
Australia
12 months using the app
Klaviyo replied February 21, 2025

Thank you so much for your thoughtful review! We're so happy to hear that it has benefitted your store 😊

February 20, 2025

I had a query about segments and was online with Pete GA, he was so helpful and really guided me through what to do!

Clothes Doctor
United Kingdom
Over 4 years using the app
Klaviyo replied February 21, 2025

Thank you for taking the time to give us a review! We will make sure to pass along this positive feedback to Pete :)

January 15, 2025

Incredible campaign building and management: I feel in control of the data and presentation of my brand while also getting great feedback and insights towards how to improve my marketing. Great value

Nice Lasers
United States
Over 1 year using the app
Klaviyo replied January 17, 2025

Thank you so much for your positive feedback - we are so happy you're getting value out of the platform, and we will always work to make sure that is the case!

January 23, 2025

Really good customer services. Their rep Pete is super kind and help me out solving the issue in a short turnaround time.

Bec Hardy Wines
Australia
About 3 years using the app
Klaviyo replied January 24, 2025

Thank you for your positive review - we will make sure to pass along the positive feedback to Pete!

February 4, 2025

Great platform and support is top notch. I've worked in a number of CRMs and Klaviyo is by far the best.

MAUVAIS
United Kingdom
Over 5 years using the app
Klaviyo replied February 5, 2025

So happy to hear you've been satisfied with your Klaviyo experience so far! If you ever need additional support, you know where to find us.

January 29, 2025

Klaviyo is super easy to use and very intuitive. I have tried other apps and have come back to stay.

realskincare.com
United States
About 2 years using the app
Klaviyo replied January 30, 2025

We're so happy to hear this - thank you for the 5-stars! ⭐

January 8, 2025

Very user friendly! Once you find your way around the app and get used to the interaction, it is AWESOME and very responsive. Definitely looking forward to increasing our revenue through the flows. 10/10!!

Every Knee Clothing Co.
United States
10 months using the app
Klaviyo replied January 10, 2025

Thank you so much for the review. Can't wait to see you continue to grow with us!

February 23, 2025

Very useful app. It helps make more profits on my shop. I recommend it.

SaneDoggy
Netherlands
Almost 3 years using the app
Klaviyo replied February 25, 2025

We love to hear this - thank you for your positive review!

February 20, 2025

Adam did an amazing job with providing a quick solution to my problem. His notes were clear and actionable, I am very appreciative!

Eberjey
United States
Over 3 years using the app
Klaviyo replied February 21, 2025

Thank you for the 5-stars! We will make sure we pass along this positive feedback to Adam!