Reviews (3,118)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

October 26, 2024

Incredible support. I made a stupid error with the flow. Klavyio help was available to me instantly on a Saturday, even though my plan says weekday help. The assistant was human and very responsive. Stayed with me. I accidently shut the chat down at one point but she was still with me when I opened it up again. Support is so vital for an ecommerce business and Klavyio is absolutely the best I've had.

Lily Blanche
United Kingdom
Over 1 year using the app
December 2, 2024

Klaviyo is MUCH better than the others! Klaviyo is VERY EASY to navigate, yet has every tool you need.

EZ-Level
United States
Over 1 year using the app
October 15, 2024

As a small business, the Klaviyo tools from email marketing to reviews management have been extremely helpful. Smooth integration and responsive customer support.

JOHI
United States
Over 2 years using the app
September 25, 2024

I felt overwhelmed and had absolutely no idea how to clean my list, or send newsletters and basically needed help every step of the way. Klaviyo support team were fantastic, they made everything so easy to do and understand. Highly recommend this app :)

hotfirepits
Australia
About 4 years using the app
Edited December 23, 2024

I was upset when some of my stuff was disabled it being partially my fault, although I wasn't fond of the situation Matt W from the support team got in contact with me and resolved my issues in a very timely manner, within 24 hours of my concern it was fixed, Matt did an excellent job in explaining everything very thoroughly even went out of his way sending a video with a voice over going over how to fix my concerns!! I appreciate Matts help a ton! Was very kind and professional and answered all my questions within minutes!!

ONE STRIKE
United States
3 months using the app
October 30, 2024

Klaviyo Email Marketing is a great tool, it has been working beautifully for me getting people to come back and complete their purchases. Intergrated easily and has great automations.

Carbone's Marketplace
United States
11 months using the app
December 4, 2024

Klaviyo employees always help quickly if I have a question. This time, well helped by Mandy! Their chat is very useful.

Equalité
Netherlands
Almost 3 years using the app
October 12, 2024

I had the pleasure of exchanging with Daniele, and I couldn’t be more satisfied with the support I received. She was sweet and helped me resolve my issue quickly. Daniele made the whole process feel smooth and stress-free, and her friendly demeanor made me feel supported throughout. I highly recommend her for anyone needing assistance!

Overall, the platform is easy to use, and the automation features have really streamlined my email marketing efforts. I especially appreciate the ability to create personalized flows for new subscribers, like the welcome discount for my newsletter. The support team has also been super helpful and responsive, making the setup process smooth. Highly recommend Klaviyo for any Shopify store owners looking to boost their email marketing game!

Fleurdefoi
France
5 months using the app
September 21, 2024

Seamless integration with Shopify. A great way to target by segmenting customers. Complete ease of use for email automation with flows and targeted sending. User friendly email template creation and many more reason why Klaviyo is the best email platform

Own Kind Australia
Australia
Almost 6 years using the app
October 27, 2024

really good app. it helps to increase sales many fold. it gets integrated seamlessly with shopify app

GeegaMart
India
Over 2 years using the app