Reviews (3,254)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.
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Great support and providing exactly what we need for our email marketing, flows, newsletter etc :)
Has to be THE WORST customer service I have ever encountered. No chat, no phone number, only email, which is promptly ignored. I've been waiting a week for them to respond to an account access issue. Can't do much if I can't access my account. No need to point out the irony of a marketing company that doesn't seem to understand that their customers, the ones that pay for their service, need prompt, helpful support every now and then.
An update: It is now three weeks, and Klaviyo has still not bothered to contact me and assist with my issue. Nice try suggesting it is my mail server, this has been checked, the problem lies with this email marketing company that clearly do not care enough about customer service to provide either a chat or a phone number for help.
Hello,
I can assure you that our team has been replying to your support requests, and I sincerely apologize that you have not been receiving them. Our responses are sent via our ticketing platform using the alias success@klaviyo.com, and it is likely that your custom domain has some strict security settings on emails coming through. At this point, only your domain provider or IT team can provide more context around why the email has not reached your inbox. We recommend you contact them for additional details and highly recommend that you add that alias to your safe senders list.
good app
Thank you for the 5-star review!
brilliant app and easy to use
We couldn't agree more.
This service is absilutely amazing! Very intuitive to use with a simple UI. I've always used Shopify's email app and I never thought there was anything wrong with it or anything missing until I tried Klaviyo. It's so valuable for my business.
Great all in one email marketing platform that links easily with shopify
I recommend
Thank you so much for your support!
Klaviyo makes it easy to setup our automations. Easy to use as well!
Thank you so much for the 5-star review. We agree our flows are top notch.
So far best email marketing app I've used with Shopify. Seamless
Great !!
Thank you for the 5-star review!