Reviews (3,131)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

August 6, 2024

I must have for email marketing. Great library of resources and endless capability.

Transform Transwear
Australia
About 2 years using the app
July 10, 2024

While a bit more complicated to use than other email software systems, once Klaviyo is set up it runs beautifully! I will never go back to using software that isn't seamlessly integrated with Shopify!

Bluestem Botanicals
United States
Over 1 year using the app
Klaviyo replied July 12, 2024

Klaviyo and Shopify, works! Thank you so much for your review.

October 23, 2024

great

Kavahana
United States
7 months using the app
December 1, 2024

Love Klabiyo! Honestly best email marketing app!!

Lah Lah Collective
Australia
38 minutes using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

October 1, 2024

Easy and simple to use

Ae Botanicals
New Zealand
9 months using the app
November 6, 2024

This is such a user friendly app! I love it!!!

gissparkle
United States
About 1 hour using the app
November 2, 2024

great!

Super Boost Nutra
Canada
4 months using the app
July 10, 2024

Hello, I have been using Klaviyo for about 5 years. I also, love how Klaviyo has many different options for us wanting to be creative and attractive to our customers. Like that Klaviyo is concerned about what is concerning us as Business owners.

Thank you,

@KarlontyLWallace
Pawsative Partnerships LLC

Pawsative Partnerships LLC
United States
Over 4 years using the app
Klaviyo replied July 12, 2024

Thank you for your review! We're always listening to our customers and continuously working to improve our product.

PS: Thank you so much for being with us for 5 years!

September 25, 2024

Very bad support

PERRON 47 | 87
Belgium
5 months using the app
Edited September 11, 2024

As an ecommerce business, you need an email strategy. Yes. Yes, you do. Klaviyo makes it easy (disclaimer...there is always a learning curve) to implement your strategy, grow your list, know your list, nurture your customers and not yet customers, etc. I've used other email service providers over the years. They didn't suck, but they didn't provide the data that Klaviyo does. And we all know everybody is talking about data driven, personalized marketing these days....just sayin'.

Zeppa Studios
United States
Over 1 year using the app