Reviews (3,180)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.
Refine
-
By rating
Pop ups are still visible after uninstalling. There is nothing on the website that could help solve this problem, I do not recommend it
Worst experience with this app. Not working and completely useless support. Im definitely not using it again !!
Hey there! So sorry to hear you're frustrated. Would love to help get to the bottom of it. Our team is having trouble matching your account to a Klaviyo account so we can help... mind shooting an email over to feedback@klaviyo.com so we can support you? Thanks in advance!
I spent half a day getting everything dialed up to send emails then called their support because I was having trouble getting the email addresses into their system. They told me I could not send the emails that I wanted to send because I was importing them and there were some that didn't come from my shopify store (that came from our website's email sign-up form). Then I asked them if I could just send the shopify customer email addresses and they told me "no.".
This company is a complete and utter waste of time.
They disabled my account after 5 minutes of using it. After contacting them, they send me to the Terms of Service when I didn't even have time to make changes to my account
what a cruel app! i spent ages doing my email campaign $400 a month to send!!! this is outrageous.
Difficult to understand, difficult to configure, non-paid payment system. A lot of useless Wicked
I DO NOT RECOMMEND!
Application that makes you ashamed, very bushy application, difficult to set with many errors. Only accept compressed photos that have a pixelated appearance. I tested with another email and device and I did not receive the confirmation email with the discount code. I did everything according to the tutorial they posted on YouTube. I'm going to Shopify Mail or mail chip...I don't want to waste another 7 hours of my life!
We appreciate your feedback! We understand your concerns and the challenges you faced, and we would love the opportunity to make things right. Our dedicated product experts are ready to assist you further if you decide to give our application another try. Creating an email ticket would allow us to delve deeper into the issues you faced and provide personalized assistance to ensure a smoother experience.
Very undependable app. SMS isn't sending 80% of the time. I tested with our own 2 numbers but the flows and automation don't work! Worst experience ever
Wasted hours of my day setting up my account and lists, only to find that there is no way to really remove subscribers or view/filter your subscribers (only the most recent 50?? WHY?). I had over a thousand "subscribers" from my website opt in form that were spam and I wanted to delete them but couldn't. You can only delete one person at a time, and only by searching their email address. I guess that's to be expected for a service where you pay per subscriber. Infuriatingly non-intuitive and cluttered interface. Find another service.
Hey Pelican House Team! Sorry to hear you were having trouble deleting contacts! We have a public guide here in our help center that will explain how to do this https://help.klaviyo.com/hc/en-us/articles/115005073867-How-to-Bulk-Delete-or-Suppress-Contacts-in-Klaviyo Our team has also reached out to help with any other questions you might have
I signed up-to there $20 a month program then made a few campaigns, then all of a sudden got logged out of my account and its says my account in inactive and cant log back in.....what a joke would no recommend
and yes i cant log into my account so cant get support.