Reviews (3,224)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

August 21, 2024

Awesome to work with! From integration through support, easy set up and use. Highly recommend.
illumino360.com

ILLUMINO360
United States
6 months using the app
September 16, 2024

It's a great app and email system. We love it so much.

Little JC
Australia
3 months using the app
August 19, 2024

in sort of a nightmare situation now with adding our domain email and changing DNS records. all of our emails are landing in spam. Klaviyo said it was because we lost the confidence of the consumer... not true. this all happened in a week as we were trying to change our email.
support is zero help. we said we would need to switch email companies as being without our email marketing for weeks would seriously impair our business, they simply say... sorry to lose you. we literally spent 1-2K a month...switching to omnisend or finding another partner

Catherine's Boutique
United States
Over 2 years using the app
August 23, 2024

Klaviyo is amazing, the interface is easy to use, and the templates are more than helpful. All in all, a tool, ecommerce would be hard without.

Sanationell
United Kingdom
6 months using the app
September 11, 2024

Brilliant customer support, that's what all matters

Roomantique
United Kingdom
About 4 years using the app
August 27, 2024

Been doing e-comm for over a year now, this is still a pillar in my sales funnel

LT3
United States
9 months using the app
July 26, 2024

Great customer service and an awesome platform. They're always looking to improve the functionality and features of their site.

EO Products
United States
Almost 5 years using the app
September 12, 2024

easy, fast, they are the best. 8 years in.

Maroon Bell Outdoor®
United States
Almost 5 years using the app
April 9, 2024

I've been in CRM for over a decade. If you use Shopify, hands down this is the best email marketing platform you can use.

The editor and segment creator are easy to use and include advance features. Also, integrations into Shopify and most Shopify apps take just minutes to set up. Outside of that, you get unlimited support and a dedicated success manager. My personal opinion...Klaviyo should be on every marketer's short-list when considering a new ESP.

Orgain
United States
Over 4 years using the app
October 19, 2024

Careful this seems to be the app that scammers love to use. I fell victim to a scam that costed me 55$. Listen I just wanted hope for my store and they came along and now that's money out of my account

Aquatic Paradise Realm
United States
About 18 hours using the app