Reviews (3,252)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

September 11, 2024

Good experience. I replaced ClickFunnels and other software I was using at a lower price.

Rabun Ranch Beef
United States
About 1 year using the app
December 1, 2024

Love Klabiyo! Honestly best email marketing app!!

Lah Lah Collective
Australia
38 minutes using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

November 11, 2024

Great company.

New York Wigs & Plus, Inc.
United States
9 months using the app
October 4, 2024

Very good

SHEATH UNDERWEAR
United States
Over 5 years using the app
September 27, 2024

No support after starting to use paid version. We had technical problems and could not activate any features. Support was unresponsive, did not help to solve any issues, not even freezed the subscription until WE solve them.

Özel Beslenme
Türkiye
About 2 months using the app
August 30, 2024

I am extremely impressed with this platform! It is truly perfect in every way. The customer support team is absolutely wonderful—they go above and beyond to help with everything I need. Highly recommended!

Dippi SE
Sweden
8 months using the app
November 2, 2024

I'm so happy that they app is helping me boot sales

Naffie Beauty
United Kingdom
About 24 hours using the app
September 4, 2024

For me this is the best email marketing platform. 5*

Casa Cotton - спално бельо
Bulgaria
Over 1 year using the app
September 17, 2024

Awesome tool !

BuyGrillDaddy.com
United States
About 4 years using the app
August 22, 2024

I think it's very shady that Klaviyo instantly charges more for additional email recipients beyond your plan level, but that when you clean your list, the plan cost stays at the higher level - unless you dig into the settings and change it back down.
A message should come up when 'Active' users drops below your biling level to ask if you want to lower your plan level. It's clearly to maximise revenue - but in an underhand way.

Pillowsprays
United Kingdom
Over 3 years using the app