Reviews (3,256)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

December 2, 2024

top

COOLCRAB
Spain
Over 1 year using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

October 16, 2024

Smooth set-up

lavender.studio
United States
5 days using the app
January 29, 2025

Love it

KEITH SPILLORE
United States
About 4 hours using the app
Klaviyo replied January 30, 2025

Thank you for the 5-stars!⭐

July 24, 2024

We've been using Klaviyo for some time now and it's absolutely amazing. It has all the features we need, it's very intuitive and easy to use and their support is second to none. Thanks!

JOIZI
United Kingdom
About 5 years using the app
April 9, 2024

I've been in CRM for over a decade. If you use Shopify, hands down this is the best email marketing platform you can use.

The editor and segment creator are easy to use and include advance features. Also, integrations into Shopify and most Shopify apps take just minutes to set up. Outside of that, you get unlimited support and a dedicated success manager. My personal opinion...Klaviyo should be on every marketer's short-list when considering a new ESP.

Orgain
United States
Over 4 years using the app
September 11, 2024

Excellent integration.
Great flows and automations.

HOP Shop
Canada
5 months using the app
May 14, 2024

I love this app. It is probably one of my most used app that I pay for. It seamlessly integrates with shopify. I have seen my business grow with consistent campaign emails.

Probably the best digital marketing tool out there.

A little expensive for a small business, but when you learn how to use everything it has to offer, its totally worth it!

KuboandLucy Stationery Co
United States
Over 2 years using the app
September 5, 2024

I am working with a really great ecomm group and they have templates that have been easy to import and work with.

WonderLight Jewelry
United States
About 2 months using the app
July 26, 2024

Great customer service and an awesome platform. They're always looking to improve the functionality and features of their site.

EO Products
United States
Almost 5 years using the app
August 15, 2024

If you ever get hacked, do not expect the customer support to help you. I have been using Klaviyo since 2021. Recently my account was hacked and after numerous emails to customer support, I have not received any help, other than them telling me that my account is not associated with the email I'm trying to use for my login. DUH ! That's the whole problem. It was changed. I will now have to uninstall this app, lose thousands of my customers emails, which I built up for the last eight years, as well as tell my bank to block these people from taking money out of my account. Thanks a lot.

Lash Tribe
Australia
Over 2 years using the app