Reviews (3,029)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, describing it as an effective sales channel. It offers personalized email flows, easy template customization, and advanced segmentation that integrate seamlessly with Shopify. The platform is user-friendly with responsive customer support and robust analytics tools that help refine marketing strategies. Some merchants noted challenges with setup and migration.

Edited July 14, 2021

We were having some issues with one of our sign-up forms. After some complaints, the customer service manager just reached out and we were able to resolve this matter. Thank you.

Chesserfeld
United States
Over 3 years using the app
Klaviyo replied July 14, 2021

Hey! Sorry you've had trouble getting in touch with us. Our support team is reaching out directly with additional details. Looking forward to helping you get back on track!

August 2, 2023

Take me a bit of time to learn all the features in the app, but overall, Klaviyo is a great tool for email marketing, I was able to make Pop-up Forms and create Email Flows very easily as a beginner. Highly recommended!

Ecopify
United States
Over 3 years using the app
Klaviyo replied August 3, 2023

Great to hear, thanks so much for the review!

April 28, 2020

I use this app for all of my email marketing. I really enjoy its ease of use and powerful algorithms. I wish it was a bit cheaper but they do good work.

Canadian Sanitizer
Canada
Over 3 years using the app
May 11, 2020

So far it works well. We would like to use its features but we don't have enough time yet. As long as the app is free with offering basic features, we still use it instead of paying for other apps but missing the chance to utilize the tool. Good work team!

SmartChoi4U
United States
Over 3 years using the app
May 3, 2022

kinda weird to use at first but good once it gets going, had some good and bad experiences but overall id continue to use it

FACTORY ERROR
United States
About 3 years using the app
July 13, 2014

Amazing app that not only lets you create professional HTML emails without knowing HTML but also provides you with analytics and automatic campaigns. Just set it up and it will run on its own!

Darcy and Elizabeth
Singapore
About 3 years using the app
Edited August 12, 2020

Training videos not always clear & omits steps, but the customer service support is exceptional! Its the main reason I have kept this app.

HannahLiya
United States
Almost 3 years using the app
December 3, 2018

I found this app far easier to use than other email marketing apps! It makes sending emails alot quicker! thank you Klaviyo!

BK Boutique Pets
Australia
Almost 3 years using the app
November 12, 2018

Un must mais qui demande de la patience pour le prendre en main car on peu vite se faire surprendre par des réglages qui ne sont pas activé!!! Je recommande.

IdeesFun
New Caledonia
Over 2 years using the app
May 7, 2020

So far so good. A little bit complex, for someone who is completely self taught, but I think it's because it has a lot of features. The templates are good and its quite logical. Exited to see the results of our first email campaign!

N á t t ú r a l
United Kingdom
Over 2 years using the app