Reviews (2,413)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration and ease of use, including Canva integration for managing marketing communications. They value its robust automation and detailed analytics for audience segmentation and tracking. The support team is also noted for being responsive and helpful, enhancing both setup and ongoing usage.
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Support is terrible. 24/5 live chat is unmanned through out the week. Email support is extremely slow and keeps sending useless articles. The data is helpful. The only reason we stayed is because Omnisend doesn't have A/B test for emails
Thank you for the feedback. A member of our support team has reached out to you and is eager to help out!
Klaviyo fully met my expectations. The app is extremely easy to navigate, and the user interface is clean and intuitive. I was able to set things up quickly and start working with no issues. The only minor hiccup was related to MFA - I had to log in again from a non-primary device, which was a bit unexpected. Other than that, everything works smoothly. Highly recommend!
We're happy to hear you're having a positive experience with Klaviyo! Thank you so much for the 5 stars.
The support team is always super helpful! Klaviyo is a MUST. Margot with the support team has always been able to help solve any questions I come up with.
We love to hear this - thank you! Will make sure to pass along the positive feedback to Margot as well :)
So grateful to Julia for all her help. She was incredibly patient and clearly explained the fixes I needed to get it working how I needed.
Such great service! Excellence and nothing less.
Thank you for much for your positive feedback - we will make sure we pass along the kinds words to Julia!
We've had great success with Klaviyo - integration with our shops are seamless and the full funnel marketing really amplifies our sales.
Thanks so much! We appreciate the 5 star review!
Once you are signed up, the customer support disappears completely. I got a new device, cannot login via MFA, and their solution is for me to contact support, which requires MFA authorization. This app is not user friendly and the support is awful.
Thank you for sharing your experience and providing feedback. We apologize for the negative experience you had with us, and our Support Leadership team is reaching out to you.
klaviyo get really expensie ! you always need to reupdate your pricing.
it ll be ok if the customer service is reactive but the customer service is just an AI that is not even set properly !
Thanks for the feedback about your experience. Our team has reached out to you via email to help assist you with the issue you're facing. We want to make sure that you're having the best experience possible with Klaviyo.
They Steal Your Money
- They Change their Pricing Policy to Gouge their Customers by going from emails sent to active profiles, raising prices by 2x to 10x
- Despite committing to a plan, they will upgrade you without your consent and charge you
Thank you for your feedback. Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain their data so you can understand the actions they have taken.
A member of our support team has reached out to you regarding this situation and is eager to help you resolve it.
customer service is really really really bad ....
talking to a bot that is not even set properly,
again these companies rely on AI but are not able to assist their customer who pay few hundreds per months !
Also they increased their price alot ! before it was based on email sent now on the size of the number of customer.
i mean if i pay that much i expect at least a quality service.
really really bad guys, you have bad customer service
Thank you for your feedback - we always strive to provide the best customer service possible, and a member of our support leadership team will be reaching out to you to help assist.
Best ever app I wouldn't be without this invaluable tool. Integrates so well with Shopify, the amount of information I can get about my customers is amazing.
Thank you so much for the review! We're really happy to hear that you're getting so much out of Klaviyo.