Reviews (3,220)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

December 18, 2024

Easy to use, and its not expensive. Very affordable for small business who have limited resources for marketing.

Love At First Try
United States
About 3 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

December 11, 2024

They're just the best. We use them for both Email & SMS. Everything just works but if for some reason you're trying to solve for an edge case, support is always there when you need them. Have been a customer for 4 years for our brand and never considered switching. Have recommended about a dozen other founders to Klaviyo. They're the best!

club athletics co.
United States
Over 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

December 8, 2024

The best email marketing app I've used. It sure did take some getting used-to, but once you do, the automations and flows are powerful!

Velocity Pickleball Paddles
United States
About 1 year using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

January 20, 2025

Really loving the new tools that make segmenting audiences and follow-up emails easier!

Julie Carobini
United States
About 2 years using the app
Klaviyo replied January 21, 2025

Thanks for the 5 stars! We're happy to hear you're liking the new tools!

February 6, 2025

Highly recomended, ultra intuitive. If you are a person who likes to build systems, you will spent a lot of time here, because you will love it

Aurea
United States
8 months using the app
Klaviyo replied February 10, 2025

We appreciate the 5 stars, and are glad you're enjoying your time on Klaviyo!

January 29, 2025

disappointed that they have changed their pricing model so that I am locked into paying for my entire subscriber list even if I am not utilizing the entire list. The price split between paying for active profiles and amount of emails means you will always overpay. I would suggest seeking a cheaper alternative which I am now forced to do in order to save money. a shame as I have been using klaviyo for close to 4 years. but there are much much cheaper options

Buddies Pet Shop
Australia
Over 4 years using the app
Klaviyo replied January 31, 2025

Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress to send communications to them at future times.

If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. As an example, if a qualifying account is on a $150/month email plan but their Active Profile count would require a $1,070/month email plan, we would automatically apply a $882.50/month Appreciation Discount so the net monthly email spend would be $187.50/month (a $37.50 increase).

We encourage customers to look for additional communications sent on Jan. 21 so that they can best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.

December 11, 2024

Easy to ingtegrate and use. We use Klaviyo to send all our emails - flows, marketing and more. The product feed and linking is quite easy.

Point of Origin
United States
Over 4 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

December 6, 2024

Klaviyo has made business a breeze. Love how integrated it is with shopify and all of their features. Highly recommend!

Known in Heaven Co.
United States
About 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

December 19, 2024

Klaviyo has been the perfect tool for our email marketing efforts and for our reviews. We are a bootstrapped startup using only social media and email for our marketing efforts so far and Klaviyo has made it so easy for us reach out to our community in a personalized way (easy flow creation, easy segmentation, etc.). We can't wait to grow with Klaviyo!

Seenaya
United States
4 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your detailed review. We can't wait to see your brand grow! If you need any assistance you know where to find us.

November 29, 2024

been an invaluable tool. We came from mailchimp. Much better platform here.

Reflections Aesthetics & IV Bar
United States
About 3 years using the app