Reviews (2,337)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

April 29, 2024

They maintain constant communication/support on channel performance, they excel at both day-to-day troubleshooting as well as success strategy. They're well integrated with most other platforms we use and have around the clock support. Can't recommend them enough!

Richer Poorer
United States
About 6 years using the app
June 11, 2024

Klaviyo is the cornerstone of our marketing practices and their support is exceptional!

Bow Wow Labs
United States
Over 3 years using the app
May 10, 2024

Klayvio has excellent training and is easy to use for all my email marketing campaigns.

Unlimited by KSR LLC
United States
Almost 5 years using the app
May 20, 2024

Klaviyo is a game-changer! It's like having an extra sales channel that helps us target the perfect customer with the perfect product at the perfect time. It's packed with features, and we've been really impressed. Plus, their customer service is fantastic. They go above and beyond to fix any issue until you're completely satisfied. We absolutely love Klaviyo! Highly recommend it to anyone looking for a powerful marketing tool.

Cuddle Decor
United States
Almost 4 years using the app
May 23, 2024

Pretty crazy price increases on lifelong customers; we've been a customer since we ever started our business and Klaviyo has unfortunately become the only app in our stack that constantly increases their prices while adding 0 new features/functionality. it's good until you get up to ~50,000 or so profiles, then you should look to switch off of them.

Rejuvia
United States
Almost 4 years using the app
May 9, 2024

I love Klaviyo's seamless integration with Shopify. It makes marketing extremely easy for a non-marketing person such as myself.

Magnolia Skin Essentials
United States
Over 4 years using the app
May 20, 2024

Great app. Does everything needed and MORE that we have yet to learn about!

COLEHERBALS
United States
Almost 4 years using the app
May 19, 2024

Klaviyo is so easy to use. Seamless integration with Shopify.

Royal Thanaka
United States
Almost 4 years using the app
May 21, 2024

Allows us to manage our customer profiles so seamlessly.

Happy Gear
United States
Almost 4 years using the app
May 29, 2024

Klaviyo is the best email marketing platform out there! It can't be beat in terms of efficiency, customization, customer support, and data analytics. It's worth every penny as our monthly revenue gained from the app far outweighs the price.

Hover-1 Rideables
United States
Over 3 years using the app