Reviews (3,100)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

October 7, 2024

I cannot recommend Klaviyo enough, it is simply a fantastic tool for email marketing needs. Their support is top notch, very knowledgeable and efficient.

Klova
United States
Almost 7 years using the app
October 1, 2024

My experience with Klaviyo has been amazing. It is easy to use and seamless. My emails are easy to create and design. I have seen more traffic on my website because of the emails and that is always a good thing. I recommend this app to anyone looking to have an easy and seamless email marketing experience.

Gemini Clothing
United States
Almost 2 years using the app
October 9, 2024

Easy to use, would be lost without it. Enables us to create good looking emails for campaigns, manage our flows and database easily.

KIND2
United Kingdom
About 4 years using the app
December 10, 2024

We love Klaviyo - just invaluable and the most intuitive email system you can ever have.

Hambino Athletics
United States
About 2 years using the app
November 27, 2024

I used Klaviyo which is very simple and easy to setup. Creating email is very simple to compare than other email marketing platforms.

Vajracrafts
United States
Over 1 year using the app
December 11, 2024

Simplified our approach to email marketing, easy to use campaign and transactional email creation tools, simple to use automation/flow editor.

GF Fabulosity
United Kingdom
About 1 year using the app
December 13, 2024

Its a one stop shop to communicate with your customers by email and sms.

Downtown Diva Chic
United States
12 months using the app
December 18, 2024

Easy to integrate into Shopify website! I'm new to email marketing so understanding the bigger potential picture is challenging buy Klaviyo makes it fairly easy to learn.

LILY P4D
United States
10 months using the app
November 27, 2024

Klaviyo makes it super easy to send emails to your target audience and it has definitely increased my sales with each email I send!

Battle Your Body
United States
6 months using the app
December 11, 2024

There is zero customer support from this app on the free plan, not even email. I know many aps will limit support on free plans (e.g. you don't get live support), which is fair enough. However, you can't even reach anyone by email if you have a problem without upgrading to a paid plan.

We are a new and growing business so where we can we are using lower cost or free plans to begin with, but will of course upgrade as appropriate as we grow. But if this is how Klaviyo approach customer support, why would I upgrade to a paid plan.

To be fair, for what I am currently using for at least, the app works well and is fairly user friendly once you get used to it.

Alfresco Chic
United Kingdom
Over 1 year using the app