Reviews (3,247)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

August 14, 2024

Fantastic, great UI amazing analytics and has helped increase our sales

Orchard Home
United Kingdom
Over 3 years using the app
December 14, 2024

G

GLAMBADA®
Slovakia
4 months using the app
Klaviyo replied January 7, 2025

Thank you for the stellar review!

May 15, 2024

light years ahead of my previous CRM system. Klaviyo makes building newsletters and segmenting my subscriber base really easy. I've automated many flows on my own. I'm not a techie and everything is easy! It is also an easy integration with Shopify.

TanyaHeathUS
United States
About 3 years using the app
June 20, 2024

I've been using Klaviyo for many years after switching from MailChimp which we quickly grew out of. The tool is very advanced and there isn't much you can't do. Some features can be a bit confusing but overall, the features are amazing and with a bit of help from support, I am am confident anything can be done with this email app.

The Eczema Company
United States
Over 1 year using the app
March 12, 2024

If you're up for a bit of a learning curve, Klaviyo can be a game-changer for your business. Dive in, get your hands dirty, and you'll soon see how its features can really help your business take off. Stick with it, and before you know it, you'll see the rewards rolling in as Klaviyo's automated processes start working their magic for you.

Texas Hill Country Olive Co.
United States
Almost 5 years using the app
January 29, 2025

Déçu par cette application
Qui Surfacture et Harcèle Après Avoir Rompue L'abonnement
Vraiment Dommage

MyReference
France
4 days using the app
Klaviyo replied January 31, 2025

Nous sommes désolés que vous ayez eu une expérience négative avec nous et nous aimerions répondre à vos préoccupations. Veuillez soumettre un ticket d'assistance avec nous, en utilisant ce lien klaviyo.com/support, et nous vous aiderons de toutes les manières possibles.

July 25, 2024

Klaviyo has so many incredible features and is user friendly. If you need advice they're always available to assist.
Highly recommend.

Tribute Store
South Africa
Over 3 years using the app
Edited June 12, 2024

I have had great experience on Klaviyo. Fast support. Customized emails and templates. Love this app. Don't hesitate to use. Make sure all your templates and settings are correct before you launch. Builds revenue - you would not think so - but so many people shop off emails.

Debra's Passion Boutique
United States
Almost 2 years using the app
Klaviyo replied May 28, 2024

Thank you so much for the glowing review, and for the insightful tip. We wish you the best!

May 15, 2024

Excellent App, works great for our email marketing. The flow set up is intuitive and can be easily customizable. Also, there are plenty of templates to choose to from, and to match with the theme of the online store.

Divine Inspiration Styles
United States
Almost 6 years using the app
July 10, 2024

While a bit more complicated to use than other email software systems, once Klaviyo is set up it runs beautifully! I will never go back to using software that isn't seamlessly integrated with Shopify!

Bluestem Botanicals
United States
Over 1 year using the app
Klaviyo replied July 12, 2024

Klaviyo and Shopify, works! Thank you so much for your review.