Reviews (3,224)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

April 15, 2024

We migrated from Mailchimp to Klaviyo a month before our BFCM promos. It was very easy to figure things out and utilize all of the help documents from Klaviyo to optimize things in record time. I made it a priority and we were able to migrate much quicker than anticipated. Learning about list cleaning and list warming was all new to me, I had been on Mailchimp for so long that I didn't have visibility to any of that. I cut my list in half simply by scrubbing anybody who had bounced more than 6 times or had not opened or clicked anything for over 2 years. The result was that I actually cut our costs by moving to Klaviyo and ended up with a more effective email list at the end of the day.

Verena Street Coffee Co.
United States
6 months using the app
Klaviyo replied April 24, 2024

Hey there, this amazing news! Thank you for joining Klaviyo and we are very happy everything is going well. If you ever need any help, contact our support team.

August 13, 2024

Great customer support when you get through to an agent...always on hand to help!

eyeam
United Kingdom
8 months using the app
October 25, 2024

Great

RecPak
United States
3 months using the app
August 6, 2024

They helped me instantly, they were quick to respond and knew exactly how to resolve the issue, Great customer service

Odin Ice Baths USA
Australia
About 1 year using the app
November 17, 2024

ES MUY FÁCIL DE USAR!

Minilla Concept
Spain
7 months using the app
June 4, 2024

Highly Recommend. I have seen other email marketing apps in use and have personal experience with them, and Klaviyo is definitely the best by far. Aweber, Mailchimp, and Constant Contact do not have all the great features and ease of use like Klaviyo does.

Chew Chief
United States
11 months using the app
July 22, 2024

Perfect infrastructure for marketing automation, improving conversion rate and maintaining customer loyalty. It is highly recommended!

Vertica-labs
Israel
Over 3 years using the app
March 26, 2024

Love this tool. I come from a B2B background using much more complicated MAPs, and Klaviyo's ease of use and abilities are refreshing. It is absolutely perfect for B2C.

And a huge shoutout to the Support team. Rarely have I seen a support representative actually get in my tool and code things out for us, making our lives so much easier. Thank you (you know who you are).

SEEN
United States
Over 2 years using the app
Klaviyo replied April 3, 2024

Hey, thank you so much for this review. We really strive to provide the best platform and top notch support!

June 28, 2024

I've had a fantastic experience with Klaviyo for my email and SMS marketing needs. The platform is incredibly user-friendly, and the automation features have significantly boosted my marketing efficiency. I love the detailed analytics and the ability to personalize campaigns effortlessly. The customer support team is always responsive and helpful. I highly recommend Klaviyo to anyone looking to elevate their marketing strategy!

Mirelle
Australia
8 months using the app
August 5, 2024

With workflows, it really makes customer emailing a breeze!

PokéSouq
United Arab Emirates
About 2 years using the app