Reviews (3,247)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

July 8, 2024

Klaviyo is the best email platform on the market! I've used a few other platforms and have found this to be most intuitive & simple to use.

Francis River
Australia
Almost 2 years using the app
September 19, 2024

Amazing costumer support!! Fast, knowledgeable and kind. Janelle went above and beyond to help me!!

Sola Shoe
United States
28 days using the app
August 14, 2024

Great product but support since the IPO has dropped, the support teams aren't given any powers to do anything so you can wait weeks/months from connected departments. If you need/think you might need to move quickly then choose another vendor.

Sentia Spirits
United Kingdom
Over 2 years using the app
July 10, 2024

Hello, I have been using Klaviyo for about 5 years. I also, love how Klaviyo has many different options for us wanting to be creative and attractive to our customers. Like that Klaviyo is concerned about what is concerning us as Business owners.

Thank you,

@KarlontyLWallace
Pawsative Partnerships LLC

Pawsative Partnerships LLC
United States
Over 4 years using the app
Klaviyo replied July 12, 2024

Thank you for your review! We're always listening to our customers and continuously working to improve our product.

PS: Thank you so much for being with us for 5 years!

November 20, 2024

This app is so incredible

C&S Shopping Network
United States
7 days using the app
May 16, 2024

Klaviyo seamlessly integrates with Shopify giving you complete control on your customer data allowing you to segment and target specific groups

graphicsdirect.co.uk
United Kingdom
About 5 years using the app
May 29, 2024

Klaviyo is the best email marketing platform out there! It can't be beat in terms of efficiency, customization, customer support, and data analytics. It's worth every penny as our monthly revenue gained from the app far outweighs the price.

Hover-1 Rideables
United States
Over 3 years using the app
September 19, 2024

Amazing customer service, beautiful app.

Kingdom Playground
United States
26 days using the app
May 24, 2024

My chat was so helpful and fixed my problem. Jarrett was so patient and thorough using screen shots and short videos to help me work through my issue! And even better I know how to work through it and fix it for the future should it happen again. GREAT experience, thank you!

The Cottage
United States
Almost 3 years using the app
Klaviyo replied May 28, 2024

We are very pleased, that you had such an amazing experience with one of our product experts. We will make sure he gets this message.

January 3, 2025

great so far

Gas Mark 10
United Kingdom
About 1 hour using the app
Klaviyo replied January 7, 2025

We love to hear that! If you are new using Klaviyo, we greatly encourage you to visit https://www.klaviyo.com/customer-resources