Reviews (3,115)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

May 9, 2024

I've been using Klaviyo with my shopify store for the last 18 months. I LOVE it.
I'm not that confident with technology but I have found their resource page super helpful and any time I have had a question (there have been a lot!) the team have always been quick to help me, they have even checked the set up of things for me.
I would HIGHLY recomend this to anyone who has a shopify store.

Mother Cuppa Tea
United Kingdom
About 2 years using the app
July 15, 2024

Very Well Managing App For All types of businesses. Its Auto import option is good working facility. i like this very much, as t is a very reasonable by rates also.

Alaadin Online Mall
United Kingdom
About 2 months using the app
May 14, 2024

Been using Klaviyo for 4 years now, it has grown and evolved and keeps getting better. Best marketing $$$ we have ever spent.

Customer support is good, flows and automations will make you money.

Thanks
Ron

The Buffalo Wool Co. - Herd Wear Retail Store
United States
About 4 years using the app
May 15, 2024

The best email platform on the planet for any Shopify store.

Easy to use
Extremely robust
Constantly improving
Amazing CSM support
Amazing Help support

Just all around the best platform for Email & SMS.

Donna Bella Hair
United States
Over 5 years using the app
June 6, 2024

Great tool, excellent customer support. A lot of technical things to learn before you can effectively use it for the best results. But it seems there is a solution to almost every issue that occurs. Email deliverability is especially tricky, but there a many great tools provided by Klaviyo.

Wheat.eu
Denmark
About 5 years using the app
Klaviyo replied June 11, 2024

Thank you so much for your honest review. If there is anything we can do, don't hesitate to reach out to one of our product experts. Thank you for being such a loyal customer.

June 19, 2024

Klaviyo is just plain brilliant. It does exactly what it says it will do and doesn't make up numbers from thin air. I cannot recommend it enough.

Green Feathers
United Kingdom
12 months using the app
May 23, 2024

The BEST email marketing software there is. We've tried many a few years ago, from Mailchimp to MailerLite, but nothing compares to Klaviyo. They are SO advanced! It has all the functions that we need as an e-commerce brand, both technical and design-wise. We've used it for 2 years and will keep using it forever!

Sentir Parfum
Netherlands
Over 2 years using the app
June 7, 2024

I've enjoyed using Klaviyo. I have seen growth in our sales using it. They also do weekly classes about using their platform which has been very helpful.

Insatiable Turtles
United States
About 1 year using the app
Klaviyo replied June 11, 2024

Thank you so much for the 5-star review. We are very happy to hear you are enjoying the weekly webinars and academy.

June 6, 2024

I left Klaviyo after a month or so about a year ago for no reason other than I already had a bunch of subscribers with another service. But I recently smartened up and went back to Klaviyo. The support alone blows most away, but the entire system is so powerful. I now realize it's foolish running a business through Shopify without it.

Gregory Payette
United States
9 months using the app
Klaviyo replied June 11, 2024

Welcome back! and thank you so much for this amazing review. If you need any assistance you know how to contact us.

March 12, 2024

If you're up for a bit of a learning curve, Klaviyo can be a game-changer for your business. Dive in, get your hands dirty, and you'll soon see how its features can really help your business take off. Stick with it, and before you know it, you'll see the rewards rolling in as Klaviyo's automated processes start working their magic for you.

Texas Hill Country Olive Co.
United States
Almost 5 years using the app