Reviews (3,246)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

May 26, 2024

It's a great app, but it has learning curve. If you have some time and patience, you can learn to use this app to benefit you and your business. It will take some time, but it can help you build your business.

D'Scent Essentials
United States
About 3 years using the app
Klaviyo replied May 28, 2024

Thank you so much for your review D'Scent Essentials. We appreciate you taking the time to learn the product and we are very happy you are enjoying it. If you ever get stuck on anything, you know how to reach us, as well as going to https://community.klaviyo.com/ or our https://help.klaviyo.com/hc/en-us articles.

October 29, 2024

great service and great app

Rare Inc.
United States
4 days using the app
August 3, 2024

easy to use emailing platform and it is very intuitive

Hotdiggidydog Canada Apparel and Accessories
Canada
Almost 2 years using the app
Klaviyo replied August 5, 2024

We would agree!

September 15, 2024

la primera vez que la uso,me oarece facil de instalar todo para la pagina

Uniqueness by D
United States
4 months using the app
February 6, 2025

Bin sehr zufrieden mit der Handhabung und es gibt gute Vorlagen.

Vinel Clothing
Germany
15 days using the app
Klaviyo replied February 10, 2025

Vielen Dank für die 5-Sterne-Bewertung!

May 14, 2024

Been using Klaviyo for 4 years now, it has grown and evolved and keeps getting better. Best marketing $$$ we have ever spent.

Customer support is good, flows and automations will make you money.

Thanks
Ron

The Buffalo Wool Co. - Herd Wear Retail Store
United States
About 4 years using the app
July 4, 2024

Klaviyo is great! Black Diamonds New York get's so much from our partnership with Klaviyo. Thank you Klaviyo from the entire team here at Black Diamonds New York.

p.s. If you need a beautiful, hand crafted engagement ring, subscribe to our emails sent with Klaviyo!

Black Diamonds New York
United States
Over 2 years using the app
May 15, 2024

The best email platform on the planet for any Shopify store.

Easy to use
Extremely robust
Constantly improving
Amazing CSM support
Amazing Help support

Just all around the best platform for Email & SMS.

Donna Bella Hair
United States
Over 5 years using the app
April 15, 2024

We migrated from Mailchimp to Klaviyo a month before our BFCM promos. It was very easy to figure things out and utilize all of the help documents from Klaviyo to optimize things in record time. I made it a priority and we were able to migrate much quicker than anticipated. Learning about list cleaning and list warming was all new to me, I had been on Mailchimp for so long that I didn't have visibility to any of that. I cut my list in half simply by scrubbing anybody who had bounced more than 6 times or had not opened or clicked anything for over 2 years. The result was that I actually cut our costs by moving to Klaviyo and ended up with a more effective email list at the end of the day.

Verena Street Coffee Co.
United States
6 months using the app
Klaviyo replied April 24, 2024

Hey there, this amazing news! Thank you for joining Klaviyo and we are very happy everything is going well. If you ever need any help, contact our support team.

August 25, 2024

Completely unreliable software. Sometimes a campaign sends, sometimes it doesn't. Often have to keep repeating setup until it decides to send.

mindplusbeauty.com
United States
Over 2 years using the app