Reviews (3,256)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

Edited September 6, 2024

Since we fired our agency due to underperformance and started using Klaviyo as designed we are seeing fabulous results and an uptick in revenue! I recommend that any e commerce vendor give it try and use with the assistance of a committed professional.

Skeleton Optics
United States
About 5 years using the app
May 24, 2024

Klaviyo and shopify are in a partnership which makes this email client the most effective with your shopify store. There may be other cheaper email clients but klaviyo is well worth it. huge fan, you need to switch

RealGreek.com
United States
Almost 3 years using the app
Klaviyo replied May 28, 2024

Klaviyo and Shopify just works so well. Thank you for the amazing review.

June 24, 2024

Long-time user of Klaviyo. It's simply the best email marketing tool out there for Shopify stores. Once you've learned the ins and outs, it's as powerful as everyone says it is.

Sperry Honey
United States
About 2 years using the app
May 9, 2024

I've been using Klaviyo with my shopify store for the last 18 months. I LOVE it.
I'm not that confident with technology but I have found their resource page super helpful and any time I have had a question (there have been a lot!) the team have always been quick to help me, they have even checked the set up of things for me.
I would HIGHLY recomend this to anyone who has a shopify store.

Mother Cuppa Tea
United Kingdom
About 2 years using the app
May 27, 2024

Easy to set up campaigns and email lists with Klaviyo. We love to see who opens and responds to our emails. It's definitely helped us grow our business and manage our sales. User friendly app with great customer support.

LeSiloBleu
United States
Over 1 year using the app
May 23, 2024

Klaviyo is a great CRM with lots of features to help your business grow steadily while keeping track of all your KPIs. I wish I had known about it right from the beginning of my business. I also really appreciate that they keep it free while you're learning to use it - huge help to a small business.

Eco Shark
Canada
About 1 year using the app
September 19, 2024

Amazing costumer support!! Fast, knowledgeable and kind. Janelle went above and beyond to help me!!

Sola Shoe
United States
28 days using the app
May 26, 2024

It's a great app, but it has learning curve. If you have some time and patience, you can learn to use this app to benefit you and your business. It will take some time, but it can help you build your business.

D'Scent Essentials
United States
About 3 years using the app
Klaviyo replied May 28, 2024

Thank you so much for your review D'Scent Essentials. We appreciate you taking the time to learn the product and we are very happy you are enjoying it. If you ever get stuck on anything, you know how to reach us, as well as going to https://community.klaviyo.com/ or our https://help.klaviyo.com/hc/en-us articles.

August 5, 2024

In fact, after using it for about a year, I did get a lot of results. Recommended.

Litedeer Homes
Canada
Over 1 year using the app
August 14, 2024

Took about 2 months to try and get Klaviyo to integrate with Shopify tags with lots of back and forth between support who weren't able to assist me properly, rather just sending me a link to an article. We were also overcharged for 3 months and still yet to receive our money back.

Set up with Omnisend and immediately the integrations of profile data, segmentation and shopify tags were there without me even paying for anything.

AUTOID
United Kingdom
11 months using the app