Reviews (3,136)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

May 23, 2024

The BEST email marketing software there is. We've tried many a few years ago, from Mailchimp to MailerLite, but nothing compares to Klaviyo. They are SO advanced! It has all the functions that we need as an e-commerce brand, both technical and design-wise. We've used it for 2 years and will keep using it forever!

Sentir Parfum
Netherlands
Over 2 years using the app
November 22, 2024

Sämta appen jag har varit med om, har gett dom två chanser för jag ville verkligen få detta att fungera men det går bara inte. ingen support, ingen live chat, inget telefonnummer. Du vet inte hur mycket du ska betala tills du får en faktura på tusentals kronor. Hela systemet är gammalt och svårt och avancerat att använda. Jag recommender inte denna överdrivet dyra app med ingen support bakom tyvärr.

Cocodrip - Tårta & Baktillbehör
Sweden
About 2 months using the app
Klaviyo replied November 26, 2024

Jag beklagar att höra om din negativa upplevelse med appen. Din feedback är värdefull, och vi arbetar på att göra appen mer användarvänlig. Vänligen kontakta oss på feedback@klaviyo.com, vi vill gärna lösa de problem du har. Vi kommer att göra vårt bästa för att hjälpa dig.

July 24, 2024

Great way to get promotions out to my customers fast!!

Lori's Loft, LLC
United States
3 months using the app
June 6, 2024

Great tool, excellent customer support. A lot of technical things to learn before you can effectively use it for the best results. But it seems there is a solution to almost every issue that occurs. Email deliverability is especially tricky, but there a many great tools provided by Klaviyo.

Wheat.eu
Denmark
About 5 years using the app
Klaviyo replied June 11, 2024

Thank you so much for your honest review. If there is anything we can do, don't hesitate to reach out to one of our product experts. Thank you for being such a loyal customer.

July 19, 2024

I was able to get my concerns addressed promptly!

Frog Hollow Farm
United States
Over 5 years using the app
November 21, 2024

Es bewirkt definitiv etwas!!!!

Printston
Germany
About 2 months using the app
May 22, 2024

SHE STREET has absolutely loved using Klaviyo, our revenue has increased by 338% in the last 2 years and we have reached more customers than ever.

The automation flows are perfectly set up which convert into sales and nurture our loyal customers, integrated with API's and SMS marketing.

Overall we are very satisfied with the service of Klaviyo.

SHE STREET
Australia
Over 2 years using the app
July 15, 2024

win the customer back by first day using

BEYOND MARINA
United States
6 months using the app
May 22, 2024

This app has helped us generating crazy amount of sales! It takes a while to learn and apply. However, once you master it, it's a powerful app.

S for Sparkle
United States
Over 3 years using the app
June 6, 2024

I left Klaviyo after a month or so about a year ago for no reason other than I already had a bunch of subscribers with another service. But I recently smartened up and went back to Klaviyo. The support alone blows most away, but the entire system is so powerful. I now realize it's foolish running a business through Shopify without it.

Gregory Payette
United States
9 months using the app
Klaviyo replied June 11, 2024

Welcome back! and thank you so much for this amazing review. If you need any assistance you know how to contact us.