Reviews (3,245)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

November 17, 2024

ES MUY FÁCIL DE USAR!

Minilla Concept
Spain
7 months using the app
August 1, 2024

great service and very easy to use for email needs

LionHeart Supplements
United Kingdom
Over 7 years using the app
Klaviyo replied August 5, 2024

Our tech support is top notch.

March 26, 2024

Love this tool. I come from a B2B background using much more complicated MAPs, and Klaviyo's ease of use and abilities are refreshing. It is absolutely perfect for B2C.

And a huge shoutout to the Support team. Rarely have I seen a support representative actually get in my tool and code things out for us, making our lives so much easier. Thank you (you know who you are).

SEEN
United States
Over 2 years using the app
Klaviyo replied April 3, 2024

Hey, thank you so much for this review. We really strive to provide the best platform and top notch support!

June 4, 2024

Highly Recommend. I have seen other email marketing apps in use and have personal experience with them, and Klaviyo is definitely the best by far. Aweber, Mailchimp, and Constant Contact do not have all the great features and ease of use like Klaviyo does.

Chew Chief
United States
11 months using the app
August 13, 2024

Great customer support when you get through to an agent...always on hand to help!

eyeam
United Kingdom
8 months using the app
August 6, 2024

They helped me instantly, they were quick to respond and knew exactly how to resolve the issue, Great customer service

Odin Ice Baths USA
Australia
About 1 year using the app
October 25, 2024

Great

RecPak
United States
3 months using the app
June 28, 2024

I've had a fantastic experience with Klaviyo for my email and SMS marketing needs. The platform is incredibly user-friendly, and the automation features have significantly boosted my marketing efficiency. I love the detailed analytics and the ability to personalize campaigns effortlessly. The customer support team is always responsive and helpful. I highly recommend Klaviyo to anyone looking to elevate their marketing strategy!

Mirelle
Australia
8 months using the app
July 22, 2024

Perfect infrastructure for marketing automation, improving conversion rate and maintaining customer loyalty. It is highly recommended!

Vertica-labs
Israel
Over 3 years using the app
June 6, 2024

The support I received from Miranda was wonderful! She went above and beyond in providing both education on site setup and also helping me find workarounds to get the outcome I was looking for. Would highly recommend reaching out to support with any questions!

Olive & Piper
Canada
About 5 years using the app
Klaviyo replied June 11, 2024

Thank you for being such a loyal customer. We will make sure Miranda sees this glowing review.