Reviews (3,224)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

March 18, 2024

Klaviyo's customer support is fantastic! They were so helpful when I needed assistance with my email campaigns. Knowledgeable, patient, and friendly - they made the process smooth and easy. Highly recommend!

getvoila
Germany
Over 2 years using the app
June 25, 2024

Klaviyo support is wonderful !!! I have a Shopify store for more than 10 years, I never has such an incredible Support from any other App or Company related to Shopify.
Keith, Najah, Michaela, Paola and more... Everybody at Klaviyo support is very patient and and ready to help, replying to any question or concern
right away !!!
Thank you Klaviyo for your incredible SUPPORT !!!
Sylvie
VintageArtReprints.com

VINTAGEARTREPRINTS.COM
United States
Over 1 year using the app
July 1, 2024

The best Email Marketing app you will find. I fully recommend it!

El Arroyo
United States
Over 3 years using the app
October 27, 2024

Bästa appen

HemSyd
Sweden
Almost 2 years using the app
June 24, 2024

Easy migration with a lot of support. We can do so much more with our integration in shopify than what we could do with Constant contact or mailchimp.

Bridges Canada
Canada
10 months using the app
May 10, 2024

Chris was the most helpful person in setting up a new flow. Helped me walk through each step and provided guidance throughout the process. Thank you, Chris!

Swig Life
United States
Almost 4 years using the app
June 30, 2024

There billing is deplorable. You can't make changes to your account without being double billed. They don't do proration and then if you wait to change your plan at the end of your billing so you don't get double charged they will still charge you for the highest plan and tell you that they can't help you and you aren't owed a refund of the difference.

I call that theft. I downgraded to a $100 plan and entered my info to pay for that plan. Instead of it charging me for the new $100 plan I was charged $205. I reached out immediately to get the difference refunded. I was told that I paid the bill before I made the change which was 100% false because I updated the payment information after I made the plan change.

ohsopaper
United States
Over 4 years using the app
December 12, 2024

great website

IHATETHISPARTY
United States
22 minutes using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

August 7, 2024

This tool is super easy to use and has helped me so much with customer retention! Thank you!

Taria, Inc.
United States
4 months using the app
August 18, 2024

Excellent marketing platform, seamless integration with Shopify

AAZ Stores
United States
About 1 month using the app