Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

June 17, 2016

Incredibly great support. Easy to use app. Would highly recommend.

Alpha Rc Car
United States
Almost 2 years using the app
September 20, 2018

Great support from the team to get set up, and once done it is very easy to manage. It is easy to use and works well for my business.

My Cupcake Toppers
United Kingdom
Almost 2 years using the app
December 28, 2020

They have some of the best help resources, guides, articles, videos and shopify focused content to guide you. By far the best CRM platform I've come across for my business

Treasure Nexus
Australia
Almost 2 years using the app
September 10, 2021

Klaviyo is great! Being able to understand my customers and communicate with them based on that has never been easier for me and our business! Truly a gamechanger for us and I'm so thankful we switched over to them a few years ago!

POPFLEX
United States
Almost 2 years using the app
May 3, 2021

I have 2 stores. I'm working with Klaviyo in both. it is by far the best email app out there. But you know something? Their customer service is one of the best i've ever met. Live chat. 24/7. and they are answering! and helping! all. the time. SUPER.

Fresh Iconic
United Kingdom
Almost 2 years using the app
November 21, 2021

Very user friendly, much more so then our previous marketing email automation tool. Great integration with Shopify also. Highly recommended!

No Evil Nutrition
United Kingdom
Almost 2 years using the app
April 3, 2019

Great app would recommend to everyone needing a centralized email marketing platform. I use it every day and it is a great e-business tool.

FLY³
Canada
Almost 2 years using the app
October 8, 2015

Great email marketing app. Saves lots of time with many automations for abandoned carts, follow up emails to first time customers, emails requesting feedback, and more! Also has the ability to schedule the date and time that emails are sent. The only negative is the support. There is no direct contact support by chat or phone, you have to email them for help. They do answer the emails within 24 hours.

Cutcardstock
United States
Almost 2 years using the app
November 30, 2020

Bit of a learning curve but that's because it is a powerful piece of kit! I will definitely upgrade once we hit our limit. I love that companies like Klaviyo support small businesses by offering a free version. Giving us a chance to expand faster and with less stress. Thank You for that Klaviyo team.

Kleins Organic
Lithuania
Almost 2 years using the app
November 18, 2019

I have only recently started to use the Klaviyo app but I am impressed how they give small businesses the opportunity to grow by starting on a free plan.

Wear Your Mantra Designs
United Kingdom
Almost 2 years using the app