Reviews (3,258)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

November 17, 2024

ES MUY FÁCIL DE USAR!

Minilla Concept
Spain
7 months using the app
September 15, 2024

la primera vez que la uso,me oarece facil de instalar todo para la pagina

Uniqueness by D
United States
4 months using the app
June 10, 2024

Simply the best option when it comes to email marketing. Always evolving and improving the user experience.

Endor Technologies
Spain
Over 3 years using the app
June 8, 2024

Integrates seamlessly with my Shopify store. I love the flows, it lets me build trust with my audience on autopilot. Plus they have lots of training and resources to make the most of my email list.

Harmony Goddess
United States
About 2 years using the app
Klaviyo replied June 11, 2024

Thank you for the 5-star review. Our help center articles are super detailed, we also have courses and online webinars. We are here whenever you need any assistance.

August 6, 2024

They helped me instantly, they were quick to respond and knew exactly how to resolve the issue, Great customer service

Odin Ice Baths USA
Australia
About 1 year using the app
August 25, 2024

Completely unreliable software. Sometimes a campaign sends, sometimes it doesn't. Often have to keep repeating setup until it decides to send.

mindplusbeauty.com
United States
Over 2 years using the app
August 13, 2024

Great customer support when you get through to an agent...always on hand to help!

eyeam
United Kingdom
8 months using the app
July 10, 2024

The best email marketing platforms around. There is a learning curve, but they have loads of resources. Whatever I ask if it can do-it's always a yes.

Great Lakes Sourdough
Canada
Over 1 year using the app
Klaviyo replied July 12, 2024

Thank you so much for the review. If anyone is reading, yes we have lots of resources.

https://academy.klaviyo.com/en-us

April 29, 2024

They maintain constant communication/support on channel performance, they excel at both day-to-day troubleshooting as well as success strategy. They're well integrated with most other platforms we use and have around the clock support. Can't recommend them enough!

Richer Poorer
United States
About 6 years using the app
June 4, 2024

This app has been amazing - the way everything is so customisable and you can do so much with your existing subscribers list is so helpful. The online support is amazing and so fast with getting on the online chat to assist. The forums are also helpful along with the step by step guides. Cannot recommend this app more!

Roses Florist
New Zealand
About 1 year using the app