Reviews (3,134)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

June 19, 2024

Klaviyo just makes things so simple. For email campaigns and sign up forms, this is a very good app. User interface is very simple and feature rich. Loving it so far !!

Scentational
United States
6 months using the app
March 26, 2024

Love this tool. I come from a B2B background using much more complicated MAPs, and Klaviyo's ease of use and abilities are refreshing. It is absolutely perfect for B2C.

And a huge shoutout to the Support team. Rarely have I seen a support representative actually get in my tool and code things out for us, making our lives so much easier. Thank you (you know who you are).

SEEN
United States
Over 2 years using the app
Klaviyo replied April 3, 2024

Hey, thank you so much for this review. We really strive to provide the best platform and top notch support!

May 22, 2024

The software has helped my business grow. It seamlessly integrates with my recommence store, which helps save time and headaches. There is nothing out in the market that compares.

Rachel K Stone
United States
About 1 year using the app
June 4, 2024

Klaviyo is easy to use and has helped us build our online sales quickly.

Jasper Coffee
Australia
Almost 4 years using the app
June 19, 2024

This is basically the must have for increasing ROI and great customer service with campaigns that work.

Imperial Tile
United States
About 1 year using the app
January 10, 2024

INCREDIBLE customer service! Fantastic email provider with so many capabilities! Moved from mailchimp and never looked back. Worth every penny.
Klaviyo - please keep hiring amazing customer support people as you have been.
Wishing you lots of future growth! Just don't let getting bigger get in the way of your fantastic customer support

Rachel Flam Design
United States
Over 1 year using the app
Klaviyo replied January 23, 2024

Thanks for the incredible feedback! We're thrilled you find our customer support fantastic and Klaviyo worth every penny. We appreciate your loyalty after moving from Mailchimp. Rest assured, we're committed to maintaining excellent support as we grow. We're here for you whenever you need assistance.

April 22, 2024

Email marketing is a must in any business!! Despite the "email is dead" moniker. Klaviyo's capabilities and functionality is top notch. They also have 5-star support, which I love. First, I always leave the support conversations with solutions. They go above and beyond with screenshots and/or recordings to ensure I understand what I'm asking about. They're super pleasant and effective. Couldn't recommend enough.

Terrell Dominick
United States
Over 3 years using the app
Klaviyo replied April 24, 2024

Thank you for your amazing review. We will make sure our support team hears this.

May 9, 2024

I love Klaviyo's seamless integration with Shopify. It makes marketing extremely easy for a non-marketing person such as myself.

Magnolia Skin Essentials
United States
Over 4 years using the app
October 10, 2024

Facil de usar

Talex Import
Brazil
6 months using the app
May 20, 2024

Great app. Does everything needed and MORE that we have yet to learn about!

COLEHERBALS
United States
Almost 4 years using the app