Reviews (3,030)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, describing it as an effective sales channel. It offers personalized email flows, easy template customization, and advanced segmentation that integrate seamlessly with Shopify. The platform is user-friendly with responsive customer support and robust analytics tools that help refine marketing strategies. Some merchants noted challenges with setup and migration.

January 20, 2016

So far, I'm finding my way fairly easily. Ricky has been very helpful with any questions I have. And I am impressed by the personal attention Klaviyo provides. I feel like I am working with an actual person as opposed to some huge corporation. I am building my handmade jewelry business and Klaviyo has given me the tools I need to succeed.

Neri Handcrafted
United States
Over 2 years using the app
September 10, 2021

Klaviyo is a great combination of features that make segmentation, email building, automation creation, and customer management all user-friendly, intuitive and convenient. I wish there were more capabilities for analyzing segments and campaigns post-send, but their analytics are more advanced and accessible than the other messaging softwares I use in for my job.

HydroJug
United States
Over 2 years using the app
May 12, 2023

Love Klavito easy to use and has what i need :) 4.5 stars out of 5 I just would love it to be more integrated to my shopify platform I don't find it as convenient because I am using 2 different platforms.

The Bilby Bus
Australia
Over 2 years using the app
January 2, 2023

Klaviyo is a great tool for people who really really really want to spend a lot of time getting into the data weeds with their store. I used Klaviyo for nearly two years and, honestly, I never got my money's worth simply because I just didn't have the time to make it worth my while. It is, after all, pretty dang pricey if you have luck growing your list. I know, I know, if you watch reviews, there isn't a single reviewer who doesn't agree that it's the "best" email marketing app on the market ... The reality is that this tool is probably more than most small businesses need. Customer service was always helpful. Me, I'm looking for something less robust and cheaper because I never had any luck growing my email list.

OddGoods
United States
Over 2 years using the app
July 10, 2021

So far so good! I'm still learning the ropes. I wish it was easier to understand back populating and editing a flow while its active

I AM VALORA
United States
Over 2 years using the app
June 13, 2021

This is my first time using Klaviyo and I can admit it's easy and simple. When I need help I either use the website or youtube. Great company!!

Tunnel Vision
United States
Over 2 years using the app
January 7, 2021

I am still navigating and trying to figure things out. It will take a few more tries for me to fully understand how to use. For the most part I am happy with the email marketing portion. I will keep you posted as I progress.

WellKute Boutique
United States
Over 2 years using the app
October 2, 2022

We have been using Klaviyo for a while now and this app works well for us. Now it does integrate with Loox reviews too. They keep increasing prices though, hence the 4-star

Matcha Cafe Bali
United Kingdom
About 2 years using the app
October 7, 2020

I'm Just learning and although there is a lot I don't know I feel like this has the potential to be a game-changer for us

My Store Belles & Beaus
United States
Almost 2 years using the app
August 9, 2018

Unable to send videos. Everything else is great.

Hot 2 Def
United States
Almost 2 years using the app