Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

May 5, 2021

love it! so far so good! If only it diddnt have a water mark! but besides that its great. I watched lots of youtube videos to figure it all out lol.

Brandon Lee Cook
United States
Over 1 year using the app
July 29, 2020

I have some difficulties with certain things, but overall Klayvio is really easy to use and their customer support is quite responsive.

Royal Truck Accessories
United States
Over 1 year using the app
November 1, 2019

If you aren't on a paid account you can't call anyone but you can contact the support team. They really do follow up, are responsive and want you to get the hang of it. This isn't as simple as mailchimp but it's also more precise and that takes a little more IT involvement. I struggled but am happy

GLORI: Fit for a Queen
United States
About 1 year using the app
October 14, 2022

Very nice templates. And easy with drag and drop to edit. There is a learning curve, that can take some time and effort, but they have really good academy classes to watch. I am still figuring out some of the issues in the editor itself, but I am learning.

About 1 year using the app
April 30, 2020

This app does most of what we need. It has great metrics and tracking, integrations, and have had good support. We have multiple accounts to manage our different stores so it would be great if we could integrate under one account. But, we're quite happy with the app.

Green Gruff
United States
About 1 year using the app
December 13, 2021

I gave the app 4 stars because today is my first day using this. It does take me a little bit of time to figure it out but its not that hard that ypu cant get it. I just sent out my first campaign so crossing fingers this works. I love how easily it integrated to my shopify store. I mostly love that its free for those of us that are starting out

United States
About 1 year using the app
Klaviyo replied December 14, 2021

Hi Josephine, we're so happy to welcome you to Klaviyo. We'd love to know how we can improve as it seems we haven't 100% exceeded your expectations (yet). Please look out for an email from our team with an invitation to meet!

July 13, 2018

Software is good, but support is mostly useless, sometime i wonder if they read the mail, you got to send 2-3 mails to get a tech to really answer your question and help you most of the time.

So : +software, ux , price
- If you aren't yourself a tech, be carefull, support is worst than you.

About 1 year using the app
March 12, 2019

prompt reply response. Im getting the hang of this app, after all Im seeing it is user friendly... cool features.. like the service. do recommend

Amia Hair Extensions
United States
About 1 year using the app
September 27, 2016

I think this is a great app. The flows are very intuitive, the wizard is perfect to get setup and all in all it is an app which is easy to work with. The only downside is the limited translation options when you are on the free plan but I plan to upgrade quite soon to avoid working with mixed languages. I would without a doubt recommend Klaviyo to a friend.

Nunun Dk
About 1 year using the app
March 21, 2019

Pretty happy with this app, it takes a little bit to get use to, but once you are in deep it is good.

The Fish Room TFR
New Zealand
About 1 year using the app